Thinking Fast and Slow: Understanding how cognitive bias affects team dynamics

In his book Thinking Fast and Slow, Nobel winner Daniel Kahneman introduces two mental systems, one that is fast and the other slow. Together they shape our impressions of the world around us and help us make choices. System 1 is largely unconscious and makes snap judgments based upon our memory of similar events and our emotions. System 2 is painfully slow, and is the process by which we consciously check the facts and think carefully and rationally. However, System 2 is easily distracted and System 1 is wrong quite often. System 1 is easily swayed by our emotions. Examples he cites include the fact that pro golfers are more accurate when putting for par than they are for birdie (regardless of distance), and people buy more cans of soup when there’s a sign on the display that says “Limit 12 per customer.” In this session we will, through interactive games, learn how our minds can affect our abilities to investigate, observe, and recall events. We’ll discuss some strategies to minimize our minds erroneous impacts to those abilities.

 
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Outline/structure of the Session

This is an interactive session where participants will demonstrate (volunteer) and see cognitive biases in action.  I will present the exercises, comment on the learnings and how teams are affected by what we just learned.  I've delivered this talk at a few conferences and it has been a major hit each time.

Learning Outcome

You'll be able to answer questions such as:

  • Why you cannot serve 2 masters
  • Why the business hates IT
  • Why you should bring out the nerf guns
  • Why does it seem like people don’t get things the first time
  • Why is Beizer’s paradox true
  • Why you swear you saw what you thought you saw
  • Why you just had that meeting and can’t remember something from it

Target Audience

Leaders, Managers, Anyone interested in team dynamics and how the mind thinks

schedule Submitted 2 years ago

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