Psychological Safety Cause & Effect Workshop
Do you think concepts such as psychological safety, teamwork, and emotional assertiveness are luxuries? Do you believe teams can produce the same results regardless of their psychological safety? Do you suppose that these concepts are overrated and managers shouldn't worry about these concepts because employees will have relatively same level of productivity anyway? Then you should attend this workshop.
We will play two rounds of wireframe development game and you will see how the presence and absence of psychological safety can alter the end results and bottom lines. Depending on cultural values, how the teams are set up and the way senior managers treat and rewards people, they feel psychologically safe, not safe, or even worse, threatened. They behave differently, express their opinions differently, and collaborate differently. The teams function differently and the product they make will look like significantly differently.
Join the workshop and experience it first hand. This workshop will help Agilists, coaches, and managers to experience the cause and effect relationship between psychological safety and productivity of teams.P
Outline/Structure of the Workshop
The teams design wireframes for two different clients app: a bank and a restaurant. In the first round, teams discuss the contradictory requirements without Psychological Safety and on the second one, they enhance their teamwork by practicing it. The goal is to show how much the output improved after applying Psychological Safety rules.
1. INTRODUCTION & CONNECTION (5 MIN)
We introduce ourselves and walk the audience through our agenda for the day. Additionally, we want to make a connection between audience current knowledge and what we are about to present. We start by asking questions like:
- What is a good teamwork in your opinion? What values should a team try to establish?
- Remember your best team ever? What is one word that describes the sensation?
- What is the best culture that enables teams to be more creative?
2. CONCRETE PRACTICE (TEAMWORK GAME)
Team arrangement and warm-up (10 min)
We ask the audience to form teams of five members. Then we give them around five minutes in which each person introduces him/herself to the team and tells them what he/she does as a day job.
Game - Round 1: without Psychological Safety
Explain the game (5 min)
We explain the game: Team are supposed to design wireframes for clients based on the collected requirements. Some team have the bank app project while the others have the restaurant as their client. Each team member has a paper that describes a bank or restaurant app requirements based a distinctive role inside the client team. For instance one person has a paper from a chef that explains the requirements from his perspective while another person sees the app from a potential customer viewpoint and describes what she expects from the app. So team members see requirements that are different and even contradictory. They need to discuss the requirements and design the wireframes that fits the app as a whole. Sharing knowledge is the key to success.
In the first round, we tell them: “it is important that you respect other team members and don’t say anything against team spirit and culture.” We intend to eliminate Psychological Safety.
Play (15 min)
They have ten minutes to discuss the requirements and draw wires. Each team has only three pages and they should use the requirements provided and their own judgement to design the UI.
INTRODUCE PSYCHOLOGICAL SAFETY
Psychological Safety Lecture (5 min)
We introduce and explain Psychological Safety and discuss how they can implement them in their game. What are the Psychological Safety requirements? How it works in action? How can they exercise it now in their team?
Psychological Safety team discussion (5 min)
Each team member should give an example of how he/she can apply Psychological Safety rules in the team to help others share their information and ideas freely. The purpose of this exercise is letting them internalizing the concept and alter the mood.
Game - Round 2: with Psychological Safety
Explain the game (5 min)
We set the stage for the second round. Teams that worked on the bank project should now take the restaurant one and vice versa. This time they must apply Psychological Safety rules.
We tell them: “for this round, you should feel free to speak up and criticize the team decisions openly. It is OK to disagree and propose an eccentric solution. We appreciate openness and honesty.”
Play (15 min)
Teams Feedback (10 min)
Once the teams are done, we discuss the results. We go around the room and ask each team that how different are the results in the first and second rounds, and how Psychological Safety could help them
1. Achieve better results and
2. Have more fun working together.
3. CONCEPTS & LECTURE (10 MIN)
We review the concepts, literature and history of Psychological Safety. The goal is to walk them through the concepts and connect them to what they did during the two rounds of game.
4. CONCLUSION (5 MIN)
We summarize what they have learnt today and how they can apply psychological safety in their day-to-day jobs.
- What is psychological safety?
- How can it impact a team output?