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    Using Lean in Application Development to achieve competitive advantage and customer delight

    Balaji Ganesh N
    Balaji Ganesh N
    schedule 3 years ago
    Sold Out!
    20 mins
    Experience Report
    Intermediate

    Executing add-on Application Development (AD) projects end to end is quite challenging. More so, if the same is executed under risk-reward model. According to an IBM study, only 40% of projects meet schedule, budget and quality goals. 20 to 25 percent don’t provide ROI and up to 50 percent require material rework. 

    With competitive pricing and cut throat competition eroding margins and denting market share, cost of delivery reduction with best in class quality has become an imperative for any service company in the IT outsourcing space.

    This case study shares the experience of an AD project (team size 40) in the Insurance domain completed over a period of 9 months (including warranty phase), with a geographic spread across 4 different locations. The team had end to end responsibility right from requirements gathering to System Integration Testing. The add-on functionality developed was rolled out to 5 states spanning 2 different releases. The team leveraged LEAN Six Sigma techniques (DSM, OA, Visual Controls, Mistake Proofing) for culture building, effective change management, early feedback, rework reduction through effective in-process defect reduction and doing things right the first time, resulting in increased customer goodwill, reward payments, enhanced business and high employee satisfaction. The project was flawlessly executed under the risk reward model with best in class quality, maintainability and scalability within the specified schedule.

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  • Liked Balaji Ganesh N
    keyboard_arrow_down

    Using Lean in Application Development to achieve competitive advantage and customer delight

    Balaji Ganesh N
    Balaji Ganesh N
    schedule 3 years ago
    Sold Out!
    20 mins
    Experience Report
    Intermediate

    Executing add-on Application Development (AD) projects end to end is quite challenging. More so, if the same is executed under risk-reward model. According to an IBM study, only 40% of projects meet schedule, budget and quality goals. 20 to 25 percent don’t provide ROI and up to 50 percent require material rework. 

    With competitive pricing and cut throat competition eroding margins and denting market share, cost of delivery reduction with best in class quality has become an imperative for any service company in the IT outsourcing space.

    This case study shares the experience of an AD project (team size 40) in the Insurance domain completed over a period of 9 months (including warranty phase), with a geographic spread across 4 different locations. The team had end to end responsibility right from requirements gathering to System Integration Testing. The add-on functionality developed was rolled out to 5 states spanning 2 different releases. The team leveraged LEAN Six Sigma techniques (DSM, OA, Visual Controls, Mistake Proofing) for culture building, effective change management, early feedback, rework reduction through effective in-process defect reduction and doing things right the first time, resulting in increased customer goodwill, reward payments, enhanced business and high employee satisfaction. The project was flawlessly executed under the risk reward model with best in class quality, maintainability and scalability within the specified schedule.