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    Agility @ The Scale of Busine$$

    Tathagat Varma
    Tathagat Varma
    schedule 3 years ago
    Sold Out!
    45 mins
    Case Study
    Advanced

    [24]7 Customer, Inc started out in customer service space from Bangalore in 2000. Today, it is a sucessful mid-size company in voice-based customer support that also creates IP and products in big data and predictive analytics for some of the biggest names in business, and is a a high-growth company headquartered out of US. The growth in product R&D happened both organically as well as from acquisitions across multiple geos. While the initial / startup stage processes had been extremely successful in building the company's strong foundation, it was felt that the next stage of growth might not be a linear extrapolation of the past successes. Recognizing this futuristic need, it initially embraced agile software development methods in Q1 of 2013 to improve responsiveness, predictability and time to market in the product development organization. In Q2 of 2013, it embarked upon an ambitious company-wide program. The charter was to establish an end-to-end execution framework to make the entire operations efficient and effective - right from marketing and pre-sales to delivery, deployment, operations and ongoing optimization. 

    In this session,

    • We will analyze challanges involved in scaling-up agile adoption outside the software team across the entire organization.
    • Specifically, we will also discuss how we addressed some of those unique challanges that are associated with growth and scale, and
    • What does it take to achieve true end-to-end agility.