Exploring dynamics of Manager - Agile Coach Relationship
There is often a situation between managers and the coaches where the Managers think the coaches intervene in the delivery, while the coaches argue the managers do 'command and control'. Often, these two parts of system are seen on opposing sides. We at AgileSattva, believe that every component in the system has a role and there is a relationship between all the stakeholders. [updated] The key important stake holders are "Coaches" and "Managers".[/updated] This relationship has important contrbituion and impact towards transforming the teams/systems.
[updated] In our experiences working with Agile Coaches (as part of supervision of their work to resolve their stuckness), we find a pattern in the way they relate to Leadership and Management group of the teams. In bringing our observation to the awareness of coaches, their thinking pattern changes and are able to move towards effective transformations. [/updated]
In this workshop, we would invite the participants to explore the dynamics of this relationship and its impact on the team/ system through activities, reflective exercises and discussions.
[updated]We use Transactional Analysis (Eric Berne, 1961) as a framework to understand this relationship. We may use Psychodrama (Jacob L Moreno) activities with the group to explore the dynamics. [/updated]
Group Imago is defined by Berne in 1966 as ‘‘a mental image of the dynamic relationships between the people in the group, including the therapist; idiosyncratic for each individual patient". This is used in organizations where the group refers to the teams, therapist could be consultant/manager/coach and individual patient are member of that team.
The important part of using this model in Agile coaching is to bring out the "unconscious thinking" of how Coaches/Managers see the team and themselves in relation to the team (system).
The mode of activity could be through drawings/arrangement of their mental image of the team and self on paper or a field (where we could use floor or tables). More details here may set people be conscious, hence would be happy to share it over the call/mail.
Psychodrama is a school of group therapy also used for Organizational Development to build cohesive teams, analyze difficult situations, setting up value system in the organization etc. sociometry is the study of social relations between individuals—interpersonal relationships. The activity is 'setting up scene' with a situation (difficult situation) a person (coach/manager) is facing at their work place. The setup could be again using toys/real people representing people from their situation. This is also to explore the way the interaction is happening in that situation. This gives a wholistic picture of the system (unconscious thinking of people in the system). sociometry involves techniques for identifying, organizing, and giving feedback on specific interpersonal preferences an individual has. For example, in a psychodrama sociometry session, we may want to explore the cold war between team members that has been unseen or ignored from long time. [reference in wikipedia]
Like I mentioned, both the activities are tools to bring out the unconscious thinking to the conscious, so the activity evolves as we are facilitating.
Outline/structure of the Session
Managers, coaches, delivery team, scrum masters