Using Socio-technical Systems theory for self-organized teamsVijaya Devi
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One of the core aspects of Scrum is self-organizing teams that deliver software in small iterations called sprints. For those who try to move from traditional development models to Agile, one of the major challenges is forming self-organizing teams. The sprint teams are truly cross-functional teams that choose the best way to do their work without being directed by others from outside.
Are there any design principles or theoretical frameworks that can help us go about forming such teams ? What would be the desired design for team structure and control? If such teams are meant to be more "open" for customer collaboration and adaptive to environmental changes, what are the design criteria one should apply? How can the team regulate itself and make decisions concerning its own work arrangements?
Socio–technical systems theory offers to answer such questions as what is the fundamental unit of work design (individual or team), where should the locus of control be, what are the conditions for self-organizing teams to form (task differentiation, boundary control and task control), etc
Socio–technical systems(STS) theory is a body of theoretical and empirical work which seeks to improve productivity and human enrichment by focusing on the inter dependencies between people, technology, and environment. A definitive outcome of this theory is the development of self-organizing work groups.
STS theory defines work systems as having both technical and social subsystems. A technical subsystem concerns the tools and processes that are needed to create products and services. The social subsystem concerns the work structure that relates people to the technical subsystem and to each other.
This session is about throwing light on the theoritical basis of self-organizing groups, which is STS, and how using this knowledge of this theory, organizations can build self-organizing teams which are effective and successful.