Setting those frictionless bankings on your agile pathway
The stage is set, Lights , camera, Action – the show starts. Welcome to the agile cookery show. It’s a very simple & lean process. Add some training, get some scrum masters, implement some tools, shorten your release cycles, do the practices & cooking starts.… Oops, the alarm goes off!!. Shouts!!, Fire fighting…
What happened? Many a times, under an enthusiasm to embrace agile, being fascinated by its leanness & rapidity, we plunge into the agile world, only to realize that its not a silver bullet to all my worries. Adoption of agile needs a structured focus. It’s not just a set of ceremonies or roles. It’s more than that. The situation can turn grimmer in a service set up, where we become vendors. The customers can have their own view of agile practices, their expectations from us will always be a fold higher than their practices. As if this mixture wasn’t enough, the situation is garnished with other vendors, who joins the show in their own way
This session would discuss various cultural, people, system related nuances which are quite often overlooked or assumed in a typical agile adoption cycle in a service organisation & how those can be circumvented with practical solutions that were used , especially in service industry set up.
Do you have these symptoms?
- Many a times sprints become a repeated set of events where the only focus is to deliver the committed velocity without course corrections
- Ceremonies get practiced, but still no clue about end user feedback
- Retrospections can be another new term to list of activities that gets done, because it has to be done
- Customer way of agile vs the spirit of agile- walking on a hanging bridge
- Vendors practices Vs Customer practices Vs Our Agile
- Selling agile vs being agile
- Owning Vs assigning
- Overworked teams
- And more
Lets Talk,.. We would discuss our experiences about how we learnt it the hard way, the agile way.
The session would talk about various aspects we addressed from multiple dimensions – processes, human, tools – how we addressed the symptoms and the solutions we have in place today to evangelise and reap the desired benefits of agile adoption in its true spirits. And rightly quoted by Mike Tyson, “Everyone has a plan unless they get punched in the mouth”, we also shall deal with how to keep a close eye on some of those indicators which can enable us to action before it can hit us back.
Outline/structure of the Session
The session would cover the following
- Background – type of works engaged in, customer expectations on agile, management’s optimistic goal of agile outcomes
- How it started -Early days of Agile adoption
- Initial results - the Good, The Bad and the Ugly
- How we did – Steps towards adoption and course corrections made
- Post facto – Areas analysed, causes and their solution
- How it is now, what indicators do we look at and future steps
- Key implementable pointers of bringing in cultural and process changes in various scenarios
- Techniques to manage expectations of customer, management, team on the ground
- Dos and Donts of agile adoption in a service industry
- Improvement indicators
SCRUM masters, Agile coaches, everyone in general - with interests in agile in service organisations