Setting those frictionless bankings on your agile pathway

The stage is set, Lights , camera, Action – the show starts. Welcome to the agile cookery show. It’s a very simple & lean process. Add some training, get some scrum masters, implement  some tools, shorten your release cycles, do the practices & cooking starts.… Oops, the alarm goes off!!. Shouts!!, Fire fighting…


What happened?  Many a times, under an enthusiasm to embrace agile, being fascinated by its leanness & rapidity, we plunge into the agile world, only to realize that its not a silver bullet to all my worries. Adoption of agile needs a structured focus. It’s not just a set of ceremonies or roles. It’s more than that. The situation can turn grimmer in a service set up, where we become vendors. The customers can have their own view of agile practices, their expectations from us will always be a fold higher than their practices. As if this mixture wasn’t enough, the situation is garnished with other vendors, who joins the show in their own way


This session would discuss various cultural, people, system related nuances which are quite often overlooked or assumed in a typical agile adoption cycle in a service organisation & how those can be circumvented with practical solutions that were used , especially in service industry set up.


Do you have these symptoms?


  • Many a times sprints become a repeated set of events where the only focus is to deliver the committed velocity without course corrections
  • Ceremonies get practiced, but still no clue about end user feedback
  • Retrospections can be another new term to list of activities that gets done, because it has to be done
  • Customer way of agile vs the spirit of agile- walking on a hanging bridge
  • Vendors practices Vs Customer practices Vs Our Agile
  • Selling agile vs being agile
  • Owning Vs assigning
  • Overworked teams
  • And more


Lets Talk,.. We would discuss our experiences about how we learnt it the hard way, the agile way.


The session would talk about various aspects we addressed from multiple dimensions – processes, human, tools – how we addressed the symptoms and the solutions we have in place today to evangelise and reap the desired benefits of agile adoption in its true spirits. And rightly quoted by Mike Tyson, “Everyone has a plan unless they get punched in the mouth”, we also shall deal with how to keep a close eye on some of those indicators which can enable us to action before it can hit us back.



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Outline/structure of the Session

The session would cover the following


  • Background – type of works engaged in, customer expectations on agile, management’s optimistic goal of agile outcomes
  • How it started -Early days of Agile adoption
  • Initial results  - the Good, The Bad and the Ugly
  • How we did – Steps towards adoption and course corrections made
  • Post facto – Areas analysed, causes and their solution
  • How it is now, what indicators do we look at and future steps


Learning Outcome

  • Key implementable pointers of bringing in cultural  and process changes in various scenarios
  • Techniques to manage expectations of customer, management, team on the ground
  • Dos and Donts of agile adoption in a service industry
  • Improvement indicators

Target Audience

SCRUM masters, Agile coaches, everyone in general - with interests in agile in service organisations

schedule Submitted 3 years ago

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  • Anish Cheriyan
    By Anish Cheriyan  ~  3 years ago
    reply Reply

    Hi Smitha,

    Thanks for your topic. 

    Can you please add examples and solutions for the symptoms mentioned.

    Can you please share the draft version of the slides which you are planning to present.


    Thanks and Regards


    Anish Cheriyan

  • Smitha
    By Smitha  ~  3 years ago
    reply Reply

    HI Balaji and Srinath,

    Thank you for your response. One of our recent presentation made to an Agile forum has been uploaded.

    A related material on agile transformation in a specific area is also uploaded for reference.

    Our talk as mentioned above will be based on various scenarios that have been dealt  with (Refer : and hence a set of practices that we would like to emphasize on, which can be adopted. 

  • Balaji.M
    By Balaji.M  ~  3 years ago
    reply Reply

    Hi Smitha,

    Looks interesting and i believe it's a case study kind of presentation. Please can you share the draft version of the deck which you are planning to present, which would be useful to give the feedback.

    Best Regards


  • Srinath Chandrasekharan
    By Srinath Chandrasekharan  ~  3 years ago
    reply Reply


    Can you please add a presentation and a  video of any earlier presntations that you have done. If not can you record one  with your friends and upload the same.

    This will help us to give you a better and a more constructive feedback