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    Quality in Use: The Beating Heart of the User Experience

    Isabel Evans
    Isabel Evans
    schedule 2 months ago
    Sold Out!
    480 mins
    Workshop
    Intermediate

    In today's business environment, the user experience and the commercial imperatives have become overwhelmingly important. As testers, it is vital that we understand quality in use and the user experience, in order that we focus our tests correctly.

    "Quality in Use" measures human, business, and societal impacts of products (usability, accessibility, flexibility, commercial, safety). This builds to a User Experience (UX) and are underpinned by technical and engineering qualities. For the people selling, supporting, or using the products, this is the beating heart of the customer experience. Without these "big picture" attributes, delivered software will not be acceptable, may result in reduced profits, and may not be legal. In the tutorial, Isabel will use examples from real projects to discuss how to design tests derived from the user personas, contexts of use, and acceptance criteria.

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