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    Quality in Use: The Beating Heart of the User Experience

    Isabel Evans
    Isabel Evans
    schedule 3 months ago
    Sold Out!
    480 mins
    Workshop
    Intermediate

    In today's business environment, the user experience and the commercial imperatives have become overwhelmingly important. As testers, it is vital that we understand quality in use and the user experience, in order that we focus our tests correctly.

    "Quality in Use" measures human, business, and societal impacts of products (usability, accessibility, flexibility, commercial, safety). This builds to a User Experience (UX) and are underpinned by technical and engineering qualities. For the people selling, supporting, or using the products, this is the beating heart of the customer experience. Without these "big picture" attributes, delivered software will not be acceptable, may result in reduced profits, and may not be legal. In the tutorial, Isabel will use examples from real projects to discuss how to design tests derived from the user personas, contexts of use, and acceptance criteria.

  • Nate Clinton
    Nate Clinton
    schedule 4 months ago
    Sold Out!
    45 mins
    Keynote
    Intermediate

    Now that we talk to our computers, what new possibilities and tradeoffs (and business models) will emerge? Today's "digital assistants" are relatively weak, but hint at an evolution in our way of living and working and transacting. In this session, we'll explore the current state of conversational interfaces, speculate about the future of the intelligent assistant, and point to how humans will play a role that new world.

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