Adopting Agility: The Journey towards Success in Product Maintenance
Being a product based ERP solution which is available in 60 different countries through its 79 different offices worldwide, IFS faced a major challenge with regard to providing agility among product maintenance teams within the organization.
A matured well defined product support process was already in place due to the fact that the application is used by 500,000+ users among 2000 customers worldwide using 20 different languages and it was clearly evident that there was a high risk related to making changes to this process. There were two major challenges identified in this set up.
- Neither a SCRUM nor a SCRUMBAN based approach was suitable due to the dynamic nature of work within “full-fledged” maintenance teams.
- Even if we came up with a uniquely different approach to find a better process, can we measure the success of this through metrics? If so how?
Outline/Structure of the Case Study
This presentation will try to elaborate on the approach that was taken (hybrid of SCRUM, Kanban, and Lean – only focusing on some key concepts), how we achieved success and how it was validated with the use of Agile / Lean Metrics.
This will be a presentation with interaction with the audience facilitating questions during the presentation.
Agile, lean thinking and how it can be used together with Kanban for visualization and the practical usage of WIP limits. How we can think differently with an agile mindset.
People who are interested in adopting agile in services organizations or in product maintenance teams