Have you noticed the impact on decision-making when someone more senior in your organisation shares their opinion?
Meet the HiPPO: the Highest Paid Person’s Opinion.
Sometimes it’s subtle and unintended. Other times it’s more direct and intentional.
Either way, the HiPPO is a dangerous animal in software development. 
When the HiPPO is allowed to drive decision-making this has a number of negative side-effects.
Options are prematurely closed down.
Critical assumptions get hidden.
Information about value and urgency are buried.
Dates are often promised (prematurely).
Overall, the chances of delivering value is reduced and the risk of failure increases.
An untrained HiPPO is one of the most dangerous animals to let loose around Product Development.
Whilst the HiPPO may like to be in charge, they don’t really want to be responsible for developing products that nobody wants. So, how can we help the HiPPO to help themselves?
Come and hear more about why HiPPO driven decision-making is so dangerous and learn some simple techniques you can use to train your HiPPO.

 
 

Outline/Structure of the Talk

Talk

Learning Outcome

Learning Outcomes:

  • Understand why the HiPPO is so dangerous in product development 
  • How we can minimise the HiPPO effect
  • Five tools to help you with training your HiPPO

Target Audience

product owners, scrum masters, product managers, team leaders, business analysts, anyone who is involved in product development

schedule Submitted 3 years ago

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      Özlem Yüce / Joshua Arnold - Quantifying Cost of Delay: Why is it the “one thing” to quantify? How do I do it?

      480 Mins
      Workshop
      Beginner

      Don Reinertsen says that if you only quantify one thing, quantify the Cost of Delay. As we’ve talked about before, quantifying Cost of Delay not only helps improve prioritisation, it also help with making trade-off decisions, creates a sense of urgency, and changes the focus of the conversation. Maybe this has got you interested in experimenting with it, but you’re not sure how to get started? If so, this workshop is specifically for you!

      When people hear about Cost of Delay they sometimes doubt whether their organisation is ready for it. They say things like, “We don’t have the maturity for it”, or “We couldn’t do that because our stakeholders wouldn’t support it”. We’ve heard people say this too. And yet, in hindsight, people find it much easier than they thought! We will show you how to get started with using Cost of Delay, despite these doubts.

      Building blocks

      The first essential building block is to understand the value. To help structure the conversation we will use a simple economic framework to surface the assumptions and drive to the economic impacts. The second essential building block is to understand the urgency. For this, we will look at different urgency curves to help us understand how value is likely to decay over time. Combining these two gives us the Cost of Delay helping us to question and better understand what our gut tells us about value and urgency.

      Practice makes perfect!

      To get going, we will start by looking at some simplified scenarios that help you put what you’ve learned about Cost of Delay into practice. You’ll work at your own pace through some simple exercises that test different aspects of your understanding. To really embed it, once you’re done you’ll get a chance to help others around you – you become the teacher. We will then quickly reflect on what we’ve learned so far.

      Then, we’re all going to work on quickly estimating the Cost of Delay for a real life example for a real company. You’ll do this in pairs making assumptions you need to get to a cost of delay for the feature in dollars per week. To help us learn about what the key assumptions were we will compare results across the group to help us understand what the value might be and the areas of greatest uncertainty.

      To wrap up we’re going to ask you to do a mini-retrospective about what you’ve learned and what your puzzles are. If we have any time left, we’re happy to help you have a go with a feature or project you are working with.

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      Özlem Yüce - Lean Enterprise: Maersk Line's journey

      Özlem Yüce
      Özlem Yüce
      Product Lead
      TUI
      schedule 3 years ago
      Sold Out!
      45 Mins
      Talk
      Beginner

      - Does your organisation treat I.T. like a factory, taking orders from “the business”?
      - Does your funding and approval process force you to work in large batches with commitment to fixed time, budget and scope?
      - Do your KPIs lead people to optimise for their role or department?
      - Do your legacy applications limit how fast your organisation can innovate?
      - Is your fuzzy front end full of queues, analysis paralysis and fighting for approval?

      If you want to hear about how Maersk Line, the world’s largest container shipping company wrestled with and changed each of these, this session is for you!

      Our journey starts with a revolutionary approach: A $60m mega-project to deliver a new customer facing website. Set up as a “startup” within the company, we attempted to implement and scale Scrum. You’ll learn what worked, what didn’t and what we learned along the way – and how it was ultimately seen as a huge failure in the eyes of senior management.

      We then pivoted to take a more evolutionary approach. This time by tailoring and adapting a set of Lean-Agile practices that would fit our context and culture – and mostly focused on increasing end-to-end speed. We studied the whole system and selected 8 Lean-Agile practices that could scale up to the enterprise level and across the whole portfolio:

      Learning Outcomes:

      The challenges of driving change in a Fortune 500 behemoth

      How focusing on changing the whole end-to-end value-stream helped to reduce cycle time (and how that also hindered us).

      How important changing the funding model was

      How to argue for changing KPIs that damage the whole

      How to “Do Agile” and make massive improvements in cycletime *without* any changes in downstream practices like automated testing and continuous delivery.

      How we changed the common perception that Agile is for Greenfields only.

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      Özlem Yüce - Value and Urgency: The Power of Quantifying Cost of Delay

      Özlem Yüce
      Özlem Yüce
      Product Lead
      TUI
      schedule 3 years ago
      Sold Out!
      45 Mins
      Talk
      Beginner

      “If you only quantify one thing, quantify the Cost of Delay” – Don Reinertsen

      Everyone seems to talk about Cost of Delay, but few are actually quantifying it. And yet doing so helps us to better manage stakeholders, improve prioritisation and change the focus of the conversation away from cost and dates onto delivering value quickly.

      In this talk you will hear about how quantifying Cost of Delay of our ideas helps with:

      – Improving prioritisation

      – Managing multiple customers

      – Trade off decisions across the whole portfolio

      This is not a theoretical session, we’ve actually done this in lots of organisations: public and private sector, in large, medium and small organisations as well as using Cost of Delay across a $100m portfolio at a Fortune 500 company.

      When people hear about Cost of Delay they sometimes doubt whether their organisation is ready for it. They say things like, “We don’t have the maturity for it”, or “We couldn’t do that because our stakeholders wouldn’t support it”. We’ve heard people say this too. And yet, in hindsight, people find it much easier than they thought!

      From this session you will walk away with all the necessary knowledge and practical tips to get started with Cost of Delay and you will have seen lots of actual examples of Cost of Delay calculations from other organisations who have done this. You’ll also hear some interesting before and after results that might help you to make the case in your organisation. In our experience, quantifying Cost of Delay really helps to discover, nurture and speed up the delivery of value.