location_city Bengaluru schedule Mar 5th 10:00 AM - 06:00 PM place Jacaranda people 10 Interested add_circle_outline Notify

In today's business environment, the user experience and the commercial imperatives have become overwhelmingly important. As testers, it is vital that we understand quality in use and the user experience, in order that we focus our tests correctly.

"Quality in Use" measures human, business, and societal impacts of products (usability, accessibility, flexibility, commercial, safety). This builds to a User Experience (UX) and are underpinned by technical and engineering qualities. For the people selling, supporting, or using the products, this is the beating heart of the customer experience. Without these "big picture" attributes, delivered software will not be acceptable, may result in reduced profits, and may not be legal. In the tutorial, Isabel will use examples from real projects to discuss how to design tests derived from the user personas, contexts of use, and acceptance criteria.

 
 

Outline/Structure of the Workshop

  • Define who your customers are and what is important to them – personas, contexts, and desires
  • A method to understand and test how customers experience your product by thinking about the quality layers of user experience, quality in use and internal quality
  • Define acceptance criteria that match to the quality in use for your customers.

Learning Outcome

  • To distinguish the layers of quality that must be designed and built into products, and tested;
  • How to understand and meet the context of use for each customer persona, from the internal quality through quality in use, to the user experience;
  • How to focus testing on customers, end users and the business;
  • How to select attributes from each layer of the user experience pyramid to track and measure during testing;
  • How to agree acceptance criteria for testing internal quality, quality in use and the user experience.

Target Audience

Testers, Automation Engineers, Test Managers

schedule Submitted 3 years ago

  • Isabel Evans
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    Isabel Evans - Leading, Following or Managing? Help your Group Thrive

    45 Mins
    Keynote
    Executive

    We work in teams. Teams that have goals, that work together to solve problems, that sometimes squabble and make up. How people in the group behave depends on the styles of leadership, management and followership adopted in the group, and on each of our individual behaviours.

    Do we have a mentoring, coaching, managing or leadership role towards others? Are we following or learning from others? Do we influence our colleagues and organisations in public or behind the scenes? Are these interactions built into a formal hierarchy in our group? Have we informally adopted an interaction role? Or have we even been forced into a particular interaction role?

    In order that we work together as efficiently and effectively as possible, we need to understand the range of approaches or styles for leadership and management, what styles we feel most comfortable with, and how we react to both being leaders and being led.

    It’s not just humans who work in groups. Other animals can tell us about how we interact with individuals, teams, and groups both as leaders and followers. Isabel discusses animal behaviour, predators, animal groups, parasites and epiphytes, and the richness of symbiotic partnership.

    Regardless of the project model/software life cycle model you use, you’ll need to understand these interactions, and when to adopt a leadership, mentoring, coaching, following or learning attitude in order to help your group thrive.