schedule Mar 9th 09:00 AM - 09:45 AM place Mysore Hall people 43 Attending

Digital proficiency is no longer just "nice to have" for banks; it is a requirement for successful customer engagement and long-term growth. In 2010, the company adopted an agile approach to software development and delivery - launching products in rapid iterations and adjusting them based on customer feedback. The shift to agile helped the bank clarify its development strategy and its customer value proposition. It also prompted ING to redefine its employee value proposition by shining a bright spotlight on the high-quality engineering talent required to lead digital innovation.

We've digitized our processes to make transactions clear and easy for our customers. We've invested heavily in channels and touchpoints with our customers, introducing mobile and other technologies so that we can offer our services 24/7, anytime, anywhere. We've invested in analytics and in getting a 360-degree view of customers to better empower them to make important decisions about their financial assets. And we've introduced agile ways of working - in particular, a DevOps model.

If you are interested in learning more about our transformation and vision behind it, this session is for you.

 
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Outline/structure of the Session

Keynote

Learning Outcome

  • How to create an engineering culture to enable your digital transformation?
  • Why skilled software engineers play a very critical role in agile ways of working and how to support it?
  • How to scale up this cultural change across your organization?
  • How to deal with obstacles as one attempts to introduce agile within the greater bank community and to empower IT engineers?
  • How to change the way we evaluate and appraise talent as we shift to agile ways of working?

Target Audience

All

schedule Submitted 8 months ago

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