Running Shared Services Teams: DevOps, Infrastructure, Security, Networking

Shared Services Teams, such as DevOps, Infrastructure, Security, Networking, etc., for a variety of reasons do not receive agile training and coaching specific to their needs.

However, they are expected to simultaneously:
- build assets, such as delivery pipelines, networking, cloud, infrastructure, etc. on time and on budget, and
- support Agile Development Teams and Operations, often at short notice.

These two different types of tasks are typically managed in the same way and usually as a dual priority Kanban, which is not addressing their different nature.

This talk explores this Dual Nature of work and the difficulties arising from addressing both types by a single team. The lecture presents experience with Coaching different types of Shared Services Teams.

It shows ways how their specific needs can be addressed at various agile maturity levels, including areas such as Governance, Capacity Optimisation, Supplier Reliability and Support Mix Optimisation.

 
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Outline/structure of the Session

The session will:

  • address differences between Software Development and Shared Services team
  • explore failure scenarios of Shared Services teams
  • highlight important insights from coaching Shared Services teams
  • address specific needs of Shared Services teams at each level of maturity: Novice, Intermediate and Advanced
  • illustrate selected aspects, such as Governance, Capacity Optimisation, Supplier Reliability and Support Mix Optimisation

Learning Outcome

Understand the Dual Nature of work for Shared Services:
- build assets
- provide service

As all Shared Services Teams are Different, learn how to create Do It Your Own Agile Ways of Working.

Target Audience

Team Leads and Members of DevOps, Infrastructure, Security and other Shared Services Teams

Prerequisite

none

schedule Submitted 4 days ago

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