To Hear What Is Not Being Said

Retrospectives are hard. It’s hard to run a valuable retrospective and it’s hard for all team members to feel that the value has been delivered for themselves, the team and organisation. While facilitating retrospectives many of us has faced a problem of team lacking interest and engagement. Why is that some people embrace retrospectives as a way of getting better and some just feel alienated by it? Even with extremely capable scrum masters and facilitators we often end up with very few actionable team items and we feel not satisfied with team results.

In my experience in retrospective facilitation one of the main reasons is that, we focus on solving the problems that are being discussed between team members and we only give attention to loudest, outspoken team members who can explain their issues very well. We forget about the whole layer of unseen communication. We forget about “what is not being said.” In my opinion that’s the big problem and challenge worth considering.

This session will focus on discovery into non-verbal communication, active listening and enabling team members to share more openly and without hesitation. We will consider techniques for increasing team ability to listen and respect others opinions. We will discuss team and individual biases including some practical experiments that everyone can use with teams during next retrospectives.

I will share with you a few techniques to dig deeper, to try to discover real reasons behind people's opinions and views. We will play the 5 why’s game and see how scrum masters can increase their own empathy.

Together we will consider other aspects of communications including.

    • Body language
    • Individual and team psychological safety
    • “No problem” problems

I will share with you different activities, games and experiments you can run to learn more about yourself and explain those issues to your teams. My talk is designed for people who work with teams on continuous improvements and it does apply to much wider applications than just retrospectives, standups and agile practices.

At the end of the session you will learn practical knowledge how to run a better retrospective, have your team members learn more about themselves and how that knowledge can impact the team deliveries.

We will consider ways to grow individual team members, as well as whole teams. We will also focus on helping scrum masters understand their current failures and learn from them and us. Trust me, we all have been there! At ucreate we failed more times that we can count but no matter what, we never stopped and we are still learning new and better ways to hear “what has not been said”

As you probably realised there are no silver bullets to sort out all your communication issues. But there are practical ways to help team members share more and there are ways to learn more from them even when they don't speak. It will enable you you to focus on unheard voice of retro, to be an active listener, to hear what people want to share or simply “to hear what is not being said”.

 
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Outline/structure of the Session

This session will help you to focus on unheard voice of retro, to be an active listener, to hear what people want to share or simply “to hear what is not being said”.

Learning Outcome

This session will focus on discovery into non-verbal communication, active listening and enabling team members to share more openly and without hesitation.

You will learn few techniques to dig deeper, to try to discover real reasons behind people's opinions and views. We will play the 5 why’s game and see how scrum masters can increase their own empathy and specially to focus on people who are not much involved in the retro.

Target Audience

Everyone

schedule Submitted 3 weeks ago

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