Revolution NOT Evolution: UK Government's Digital Transformation Journey
Governments the world over are beginning to recognise the need to embrace digital change and transform how they provide services. A pioneer of that was the UK which in 2011 began an ambitious programme of digital change, led by a new unit called the Government Digital Service. Over five years they transformed users' experience of dozens of government services, saved billions of pounds in the process, and embedded significant new capabilities across government. James Stewart was one of the founders of that unit and led much of its work on technology and security. He'll share some lessons from that journey and how they can be used for others on a similar journey in any complex organisation (not just governments).
Outline/structure of the Session
The story of the UK Government Digital Service, how we saved £3.1b in three years but more importantly how focusing on cultural change led to huge outcomes.
Encouragement that large scale transformation is possible. Understanding that cultural change needs lots of techniques.