Organisational Resilience - Design your Organisation to Flourish NOT merely Survive

schedule Mar 20th 02:15 - 03:00 PM place Grand Ball Room 1 people 84 Interested

A resilient organizational can not only adapt and respond to incremental change but more importantly, can respond to sudden disruptions and also, be the source of disruption in order to prosper and flourish.

The traditional risk management approach focuses too much on defensive (stopping bad things happen) thinking versus a more progressive (making good things happen) thinking. Being defensive requires consistency across the organization and this is where methodologies like Plan-Do-Check-Act (PDCA) come in. However, PDCA approach does not bake in the required progressive thinking and flexibility required for a fast company organization which operates in a volatile environment.

Professor David Denyer of Cranfield University has recently published a very interesting research report on Organizational Resilience. He has identified the following four quadrants across to help us think about organizational resilience:

  • preventative control (defensive consistency)
  • mindful action (defensive flexibility)
  • performance optimization (progressive consistency)
  • adaptive innovation (progressive flexibility)

In this talk, I'll share my personal experience of using this thinking to help an organization to scale their product to Millions of users. I've dive deep into how we structured our organization for Structural Agility and how we set-up a very lightweight governance model using OKRs to drive the necessary flexible and progressive thinking.

 
3 favorite thumb_down thumb_up 0 comments visibility_off  Remove from Watchlist visibility  Add to Watchlist
 

Outline/Structure of the Case Study

  • A quick overview of tension quadrant
    • preventative control (defensive consistency)
    • mindful action (defensive flexibility)
    • performance optimization (progressive consistency)
    • adaptive innovation (progressive flexibility)
  • Problems with the old organizational structure and why it was not resilient
  • How did we change the organizational structure and the challenges faced
  • Once we formed the new structure, how did we create a governance model that encouraged the right behavior of innovation and resilience

Learning Outcome

  • Understand the tension between defensive vs. progressive and consistency vs. flexibility to achieve Organizational Resilience
  • Understand why Plan-Do-Check-Act is not sufficient for Organizational Resilience
  • Understand why Structural Agility is important and how you can structure your organization to be more resilient
  • Understand how you can set-up a very lightweight governance model using OKRs to drive the necessary flexible and progressive thinking

Target Audience

Executives, Leaders, Change Agents

schedule Submitted 5 months ago

Public Feedback

comment Suggest improvements to the Speaker

  • Liked Naresh Jain
    keyboard_arrow_down

    Naresh Jain - Welcome Address

    Naresh Jain
    Naresh Jain
    Founder
    XNSIO
    schedule 3 weeks ago
    Sold Out!
    30 Mins
    Keynote
    Beginner

    Welcome to Agile India 2019

  • Liked Jacob Singh
    keyboard_arrow_down

    Jacob Singh - Innovation at Scale: A Community of Purpose

    Jacob Singh
    Jacob Singh
    CTO
    Grofers
    schedule 1 month ago
    Sold Out!
    45 Mins
    Keynote
    Executive

    Grofers doubled its revenue every 6 months for the last 2 years. In January of 2019, we did it in one month. During this time, we've gone through 2 funding crunches, brutal government regulation changes and the entrance of two behemoths (AMZ and WALL) as direct competitors.

    This talk will explore how to optimize the organization towards big bets, and how we have created a culture of risk taking, managed chaos and rapid alignment to push through changes like:

    • The 2nd largest membership program in India in 2 months
    • A sale we set up in 2 weeks that doubled our revenue
    • A logistic innovation which halved our cost AND errors within 3 months
    • Launched 600 private label products in 6 months

    If you struggle to get your teams to see the bigger picture, or work together on "the most important" thing, maybe this will be helpful for you.

  • Liked Amy Jo Kim
    keyboard_arrow_down

    Amy Jo Kim - Using "Game Thinking" for Rapid Product Innovation

    45 Mins
    Keynote
    Intermediate

    Join us as design expert Amy Jo Kim shares advice from her new book Game Thinking.

    How are market-leading products born? What conditions set the stage for successful innovation?

    By definition, successful innovations reach a mainstream audience. But they never start off that way. That’s the paradox of innovation: the “typical” people in your market are not the same ones you need to “woo” when bringing your idea to life.

    That’s where Game Thinking comes in. Game Thinking is a proven system for accelerating innovation and creating products that people love...and keep loving. Game Thinking empowers product managers, designers, and entrepreneurs to engage customers deeply over time - using design techniques from hit games. Learn how to create products that empower your customers to get better at something they care about -- like playing an instrument or leading a team. Building on the principles of Lean, Agile, and Design Thinking, Game Thinking delivers powerful strategies that help you:

    • Keep customers engaged with a coherent, compelling journey to mastery
    • Build a product customers love using insights from high-need Superfans
    • Rapidly improve your product concept by testing and tuning the core experience
    • Build the right MVP for your product using the Game Thinking roadmap
  • Liked Dave Farley
    keyboard_arrow_down

    Dave Farley - Taking Back "Software Engineering": Craftsmanship is not Enough

    45 Mins
    Keynote
    Advanced

    Would you fly in a plane designed by a craftsman or would you prefer your aircraft to be designed by engineers? Engineering is the application of iterative, empirical, practical science to real-world problems. Craftsmanship is a wonderful thing, and as a reaction to the terrible abuses of the term Engineering in software development Software Craftsmanship has helped in our learning of what really works.

    The term "Software Engineering" has gained a bad reputation. It implies "Big up-front design" and "Mathematically provable models" in place of working code. However, that is down to our interpretation, not a problem with "Engineering" as a discipline.

    In recent years we have discovered what really works in software development. Not everyone practices approaches like Continuous Delivery, but it is widely seen as representing the current state-of-the-art in software development. This is because at its root CD is about the application of an iterative, practical, empirical, maybe even science based approach to solving problems in software development. Is this a form of software engineering?

    Software isn't bridge-building, it is not car or aircraft development either, but then neither is Chemical Engineering, neither is Electrical Engineering. Engineering is different in different disciplines. Maybe it is time for us to begin thinking about retrieving the term "Software Engineering" maybe it is time to define what our "Engineering" discipline should entail.

  • Liked Anita Sengupta
    keyboard_arrow_down

    Anita Sengupta - The Future of High Speed Transportation

    45 Mins
    Keynote
    Intermediate

    In the global marketplace that transfers knowledge at the speed of light, we have a massive time delay and that is modern transportation methods. The hyperloop is the first new mode of transport to be created in over 100 years. The motivation is to connect people, reduce congestion, and protect our planet by eliminating CO2 emissions from terrestrial transport. The hyperloop can best be described as space travel on the ground - a magnetically levitating, electromagnetically propelled, passenger vehicle in a vacuum tube. With the elimination of aerodynamic drag and surface friction, power consumption plummets, speeds can reach 700 mph, and waste and cost are minimized. With the use of autonomy the service is on demand and delays become a thing of the past. Dr. Sengupta will discuss how space-age tech coupled to the VC funded innovation environment are enabling the revolution in green transportation from suborbital rocket flights, to electric airplanes, to space travel on the ground with the hyperloop.

  • Liked Chad Fowler
    keyboard_arrow_down

    Chad Fowler - The Future of Software Development

    Chad Fowler
    Chad Fowler
    CTO
    Microsoft
    schedule 4 months ago
    Sold Out!
    45 Mins
    Keynote
    Intermediate

    From autonomous vehicles, 3D printed rocket engines, and “affordable” consumer-owned satellites to rapid advances in AI and secure, decentralized electronic currencies, the past several years have shown us that the only prediction we can confidently make about the future is that it will arrive more quickly than any of us imagined. Yet with all of these major technological advances, the way we develop, test, deploy, and manage software has been incrementally changing over the years. Many of the most forward-thinking paradigms, practices, and technologies are based on concepts and even implementations created decades ago.

    How can software development itself benefit from the disruptive changes in technology in recent years? This talk will explore influences, tech trends and coming innovations which will change how we as an industry approach to software creation, maintenance, management, and even employment.

  • Liked Jutta Eckstein
    keyboard_arrow_down

    Jutta Eckstein - CD – Continuous Delivery and Cultural Difference

    20 Mins
    Talk
    Intermediate

    DevOps and continuous delivery is typically elaborated technically - what kind of tools, technologies, or skills are necessary for being able to deliver continuously. Often it is forgotten that continuous delivery requires also a culture change - in development, operations, marketing, sales, and not least for the customer.

    This can be recognized for example, that although it is technically possible for a team to deliver continuously, but it seems that this delivery isn't welcomed. This means the actual system will not be directly used.

    Therefore, in this session by taking into account the necessary cultural change, I want to answer the question how to implement continuous delivery successfully and what kind of pitfalls you need to be aware of when doing so.

  • Liked Alex Sloley
    keyboard_arrow_down

    Alex Sloley - Liberating Structures... 36 tried and true facilitation techniques to amp up your org's collaboration

    45 Mins
    Workshop
    Beginner

    The communication tools of Liberating Structures will teach you how to facilitate the discussions your org needs. I am going to demonstrate how to use these techniques in the workshop. And all the attendees are going to be fully immersed and ready to wield their new knowledge the very next day at work.

    Come learn how to help your team(s), org(s), and company(ies)!!!

    For more information, watch my video at http://youtu.be/UNOjqMUv8h0

    A version of this workshop that was presented at Agile Tour Sydney 2016 is at http://bit.ly/2f4Bie8

  • Liked Jorgen Hesselberg
    keyboard_arrow_down

    Jorgen Hesselberg - Unlocking Agility: A Change Leader's Guide to Enterprise Digital Transformation

    Jorgen Hesselberg
    Jorgen Hesselberg
    Head of Strategy
    Comparative Agility
    schedule 4 months ago
    Sold Out!
    480 Mins
    Workshop
    Executive

    Embrace Change, Execute with Purpose

    Unlocking Agility is based on the concepts from the Addison-Wesley book by Jorgen Hesselberg, an agile transformation executive at companies such as Nokia, McAfee, and Intel. In this interactive workshop, change leaders are invited to learn what it takes to create sustainable change and embed a digitalization mindset in large organizations. Participants will leave with a set of concrete actions to pursue at their organizations and a copy of Unlocking Agility for further study.

  • Liked Phillip Joe
    keyboard_arrow_down

    Phillip Joe - Design Teams are a Design Exercise

    90 Mins
    Workshop
    Beginner

    They say that design is a team sport, and if your team operates in an agile/lean environment, strength and flexibility are more crucial than ever.

    An effective design team requires a multitude of perse skills, and it's impossible for any one individual to possess them all.

    So, how do you go about putting together a team that’s balanced, powerful and can work effectively with other teams? What is the right mixture of junior and senior practitioners?

    What skills, soft and hard, do you need to design and deliver outstanding products and services that support meaningful outcomes?

    In this workshop, we’ll take a look at (work through) how to assess the skills of our colleagues (as well as our own) to best shape and, inspire and lead a design team that works together (and stays together). A team where more experienced practitioners thrive and more junior ones are supported, mentored and enabled to grow, and where complementarity and teamwork are the foundations of success.

    Finally, we will look at how to use the knowledge and techniques we’ve collected over the years to hire, motivate and keep design teams happy.

    Bonus round: if you’re looking for work, what does a good team look like from the outside?

  • Ken France
    Ken France
    VP, Scaled Agility, SAFe Fellow
    Cprime
    schedule 3 months ago
    Sold Out!
    45 Mins
    Case Study
    Beginner

    The Principles in the Agile Manifesto provide us guidance on how to have an Agile mindset in our organizations. Principle 11 within the Manifesto states "The best architectures, requirements, and designs emerge from self-organizing teams". While this works well for autonomous teams, it proves to be challenging for large organizations with dozens or even hundreds of teams who need to share common architectures and design patterns.

    This talk will present a case study of a large retail organization and explore their journey from a highly centralized/governance-based technology organization to a more distributed/collaborative one and explore their lessons learned and success/failure patterns along the way. In the end, we'll answer the question about whether or not Principle 11 scales!

  • Liked Marc Gong
    keyboard_arrow_down

    Marc Gong - Build Agile Organization: Lessons Learned from Aikido

    Marc Gong
    Marc Gong
    Agile Transformation Lead, Coach
    SAP
    schedule 4 months ago
    Sold Out!
    45 Mins
    Talk
    Intermediate

    While Agile organization started to appear in last 20 years, the key principles for how we organize is nothing new and have been with us for thousands of years. In this session, I am taking a martial art "Aikido" (Japanese: 合気道) as example and going through the key principles in leadership, learning and transformation approaches. In these principles, learning Aikido are very similar to build Agile organization. Leaders are practitioners and teachers. Learning is via practices and peer learning. Changes are done in people body and mindset. We need to learn the rules, break away from the rules and ultimately create our own rules fitting ourselves and organization (Shu-Ha-Ri). Aikido is a way of life, so Agile is.

  • 45 Mins
    Talk
    Advanced

    21st century problems cannot be solved with 20th century software architectures. So why is the starting point for so many projects built on the assumption of a simplistic monolithic, three-layer architecture sat on top of a RDBMS? Hardware has progressed. It has changed many of the assumptions that such architectures were built upon. Modern systems are distributed, deal with massive throughput of data and transactions. Users expect 24/7 service.

    The Reactive Manifesto describes what it takes to build systems that meet these demands. Such systems are Responsive, Resilient, Elastic and Message Driven. What does this mean in terms of software architecture and design? This presentation will introduce these ideas and describe how systems built on these principles work.

  • Liked Doc Norton
    keyboard_arrow_down

    Doc Norton - Tuckman was wrong

    Doc Norton
    Doc Norton
    Co-Founder and Change Catalyst
    OnBelay
    schedule 5 months ago
    Sold Out!
    45 Mins
    Talk
    Beginner

    Stable Teams have long been a known and accepted leading practice in agile. And Tuckman's stages of group development proves the need for stable teams, right? But what if that's not correct? Doc posits that Tuckman's is actually a disproven theory that none-the-less mysteriously persists. What if, by stabilizing teams, we solved a completely different problem? And what if by de-stabilizing teams we could better solve other problems?

  • Liked Todd Little
    keyboard_arrow_down

    Todd Little - The Foundation of Business Agility: Feedback Loops

    Todd Little
    Todd Little
    CEO
    Lean Kanban Inc
    schedule 5 months ago
    Sold Out!
    45 Mins
    Talk
    Intermediate

    At the core to any agile approach is the ability to manage for uncertainty. This is only possible through a process of continuous learning which requires active feedback loops. Linear approaches are doomed to fail in a world of uncertainty. Feedback incorporates new knowledge which enables learning. The key is maintaining healthy feedback loops which will enable success. An iterative approach with broken feedback loops is similarly doomed.

    Not only is this the foundation of business agility, empiricism is the foundation of the scientific method, Shewart-Deming process improvement cycles, and the Lean Startup model. Healthy agile approaches incorporate multivariate closed loop process control.

    In the original book on Scrum, Ken Schwaber talks about his discovery of empiricism by trying to sell waterfall solutions to Chemical Engineers at DuPont Chemical. Todd’s background is as a Chemical and Petroleum engineer, so his journey was different. Empiricism was natural for him, so when people started talking about agility it fit nicely with the model he was already using. It was even better when the conversation became about “Business Agility.”

  • Liked Ralph van Roosmalen
    keyboard_arrow_down

    Ralph van Roosmalen - Agile Management: Experience the best tools

    90 Mins
    Workshop
    Intermediate

    Agile Management, many books, and blog post are written about it, but how do you really do it? What are the tools that you can
    use?

    In this workshop, we are gonna experience some of those tools by actually using them.

    We will start the meeting with what is Agile Management all about. However, we will quickly switch to the games and tools.

    The games, practices, and tools we discuss are:

    • Delegation Board, delegation is not easy. Delegation boards enables management to clarify delegation and to foster empowerment for both management and workers.
    • Moving Motivators, Moving Motivators can be used to identify the impact of motivation and how motivation it is affected by an organizational change.
    • Personal Maps, A great exercise for a better understanding of people is to capture what you know about them in personal maps.
    • Team Competence Matrix, the Team Competence Matrix is a tool to identify gaps between the current competencies of the team and the required competencies

    Attendees will experience the real tools, and when they leave the workshop are ready to apply the tools the next day at work!

  • Liked Sohan Maheshwar
    keyboard_arrow_down

    Sohan Maheshwar - Voice Design: How designing for voice is different from designing for screens

    Sohan Maheshwar
    Sohan Maheshwar
    Alexa Evangelist
    Amazon
    schedule 1 month ago
    Sold Out!
    45 Mins
    Talk
    Beginner

    This talk provides an overview of the history of design in technology, highlighting what we have learned over the years in developing for a screen. Designing for the ear is different from developing for the screen though. This talk establishes best practices for voice-first design contrasting them with GUI design principles. You will learn of the similarities and differences when developing for voice, compared to screen-oriented mediums. Learn how to create engaging experiences where customers can speak in their own words, receive individualised responses, and easily find what they need via voice.

  • Liked Dushyanth Harinath
    keyboard_arrow_down

    Dushyanth Harinath - InfraOps Agility - A Sysad's Perspective

    45 Mins
    Case Study
    Intermediate

    Lot has changed in the last 20 yrs. We have evolved from handcrafted server deployments to managing tens of thousands of devices programmatically, from monolithic architectures to distributed async-microservices, from waterfall to continuous deployment, from siloed culture to collaborative DevOps culture and from hierarchical resource management to outcome-oriented structures.

    In this talk, I will review the key shifts in technology, culture, and people during the last 20 years that enabled us to stand where we are. I will share my experience on why many teams struggle to keep up and how leaders in those organisations can help such teams achieve InfraOps Agility.

  • Liked Tathagat Varma
    keyboard_arrow_down

    Tathagat Varma - The Superorganism Mindset

    Tathagat Varma
    Tathagat Varma
    Country Manager
    NerdWallet
    schedule 1 month ago
    Sold Out!
    45 Mins
    Talk
    Beginner

    Superorganism is defined as an organized system that is conceived of analogous to a living being. A superorganism is a highly resilient and scalable structure, and social insects such as ants are great examples of it. However, does such eusocial behavior permeate through the human race as well? While we generally accept Darwin's survival theory, the undeniable reality is that our ability to survive and thrive could be largely attitude to our ability to work in larger groups where common interests have brought us together rather than sticking out solo in pursuit of individual self-interests. In this talk, we shall discuss the idea behind superorganism, and describe what constitutes such a mindset, and how could it be used to create more effective and agile structures?

  • Liked Arun Krishnan
    keyboard_arrow_down

    Arun Krishnan / Sreehari Mohan - Boosting Developer Productivity with a Reliable Test Infrastructure

    45 Mins
    Case Study
    Intermediate

    Facing constant problems with Test Infrastructure instability? Does this hamper the pace at which you deliver your changes into production?

    Myntra has 500+ microservices in a service mesh. This means that there are a lot of changes that are getting baked and the need is to enable all our engineering teams to be able to move fast on their changes - to be able to test them in a reliable test bed and take them to production without any issues.

    In this complex setup, having a stable test environment plays a vital role in helping engineering teams to be able to develop, test and certify the changes before production rollouts.

    In this session, we will talk through how we have solved the above challenges by building a reliable, robust and available Test Infrastructure platform aka Dockins. This talk will give you insights into the high-level architecture of this platform and the scale at which it operates. Towards the end, we will also show you a glimpse of the working of this platform and how we intend to leverage this platform to integrate our Continuous Integration system.