How to communicate anything to anyone and see a real impact - communicating effectively and efficiently

Everyone thinks they are a good at communication, but... how many times have you been at an event talking to someone you really didn’t want to talk to? Been sold to by someone who didn’t get that you weren’t interested?

These are examples of bad communication and they all have a few things in common, they weren’t efficient and they weren’t effective

.They didn’t go into the communication with the right mindset and the right preparation

Also, sorry to say it, but your own communications probably suck too. But after this talk you’ll have a leg up on your competition: you’ll know your communication sucks... and you know how to fix it.

 
 

Outline/Structure of the Workshop

Let's talk about:

  • Bad communication, and why it happens
  • What's the right mindset to have
  • What's the right preparation to do
  • Examples of efficient and effective communication

I will take you through my number 1 and number 2 rules for efficient and effective communication.

Number 1: What do you want people to Think, Feel, and (most importantly) Do after they receive your communication

Number 2: Benefits not features - make sure you explain to the recipient why it's in their own best interests to make a behaviour change

Learning Outcome

How to not suck at communication, how to get your message across in the right way, every time, and most importantly, how to get outcomes from your communication.

This comes from understanding my Number 1 and Number 2 rule of communication, and how to apply them.

Putting your mindset in the right place, and pracitising the right preparation.

Target Audience

Anyone who wants to make an impact

schedule Submitted 5 months ago

Public Feedback

comment Suggest improvements to the Speaker
  • Shane Hastie
    By Shane Hastie  ~  1 month ago
    reply Reply

    Hi Andrew

    Please could you provide more information on the structure and flow of this session. How will you engage the audience, what are the practical activities that make this a workshop not just a talk.

    We have very limited workshop slots in the Agile Mindset day and want to ensure that any we do select are deeply experiential. 

    Thanks

    Shane

    • Andrew Murphy
      By Andrew Murphy  ~  1 month ago
      reply Reply

      Hi Shane,

      Sure. This workshop goes into some theory of communication first then into practical activities around how to implement those theories. It's one I use with companies now.

      1. What is communication? & Why do we communication?
        • A group discussion trying to define what communication is. This allows us to really understand what we are going to do today. What is the point in attending this workshop?
      2. Why does communication go wrong?
        • Setting out some of the common issues that occur when people try to communicate
      3. Describing the model that I use for effective and efficient communication
        • GAPS - Goals, Audience, Presence, Strength
      4. Goals
        • Understand why we are communicating before we communicate. This is a model on how to structure their goals. It walks them through a current scenario they are having difficulty with to lay out their goals
      5. Audience
        • Adjust to your audience. Think about what parts of your situation your audience cares about. Features vs Benefits
        • This is a practical activity that sees the attendees group up and attempt to describe the same situation from different personas. To separate the difference between features and benefits.
      6. Presence
        • Body language, speech patterns, etc
        • A lot of communication is not just about what you, but how you say it
        • Here we will have some practical tips to help understand and minimise body language and detrimental speech patterns
      7. Strength
        • Communication is only effective if you actually communicate. Sometimes it's hard to even start the communication in the first place. Stage fright, impostor syndrome, etc.
        • This last section goes through that with some group discussions on what things typically hold us back

      Hope that helps!


  • Liked Dana Pylayeva
    keyboard_arrow_down

    Dana Pylayeva - Journey without fear. Leading your teams to high-performance.

    45 Mins
    Workshop
    Executive
    Psychological Safety has been identified as a #1 condition for creating high-performing teams by Google’s Project Aristotle. Yet, many organizations today find themselves being affected by fear in the workplace. It manifests itself in employee's disengagement, lack of innovation and toxic working environments.
    How can we start taking the first steps away from the culture of fear and towards a culture of psychological safety?
    Join this interactive session to experiment with a new "Fear in the Workplace" and "Safety in the Workplace" games (designed by the speaker) and start these difficult conversations in a fun way. Discover a number of safety enhancers that can help you, your teams and your organization on this journey.
    Highly experiential, this session is designed with elements of Training from the Back of the Room and brings together “tried and true” practices from the years of coaching teams in US, Canada, Ireland and Japan.
    Join in to learn by doing and bring back a set of practices designed to significantly improve psychological safety in teams and organizations.

  • Liked David Horowitz
    keyboard_arrow_down

    David Horowitz - Stop complaining and start learning! Retrospectives that drive real change

    David Horowitz
    David Horowitz
    Cofounder and CEO
    Retrium
    schedule 5 months ago
    Sold Out!
    45 Mins
    Talk
    Intermediate

    Good retrospectives (you know, the ones that actually lead to real change?) rest on three pillars:

    * people,
    * process, and
    * follow-through


    What makes retrospectives so difficult is that if any of these three pillars starts to crack, it's very difficult for the retrospective to be a success.

    Ultimately, getting the right people in the room, utilizing a good process to facilitate the conversation, and following-through on the learning outcomes depend on having an organizational culture that encourages learning, transparency, feedback loops, and continuous improvement.

    If this sounds like your company already, then great! This talk is not for you.

    For everyone else, join me to explore how effective retrospectives can break a downward cycle of disillusionment and malcontent and transform you and your team into engines of learning and growth.

  • Liked Jakub Jurkiewicz
    keyboard_arrow_down

    Jakub Jurkiewicz - Agile Coaching Dōjō - space for deliberate practise

    Jakub Jurkiewicz
    Jakub Jurkiewicz
    Agile Coach
    Air New Zealand
    schedule 5 months ago
    Sold Out!
    90 Mins
    Workshop
    Intermediate

    A dōjō (道場) is a hall or space for immersive learning or meditation. This is traditionally in the field of martial arts, but has been seen increasingly in other fields, such as meditation and software development (and now also Agile Coaching!).

    It will be a space for the immersive practice of coaching. Imagine a place where you can come and try out new coaching techniques, get feedback, give feedback and learn from your successes and failures? This is what coaching dōjō is about!

    Coaching is one of the four main skills of every Agile Coach (along mentoring, teaching and facilitating) and for many of us coaching is the hardest skill to master. Way too often we go back to the mentoring mode, giving pieces of advice and sharing our points of view. Guess what, asking questions and giving space to reflect and come up with actions is hard, it's extremely hard! That's why we want to create a space for deliberate practice of coaching.

    The coaching dōjō will be very to the Code Katas exercises knows from the software development world. We will come together, work in groups of 3s, one person will be a coach, one will be a coachee and one will be an observer. We will run 3 rounds of 10-15 minutes coaching so everyone will get a chance to be a coach. At the end of the round, the coach will hear feedback from the coachee and from the observer. In every session (this will be the 1st one) we will work with different challenges and/or different coaching techniques.

  • 90 Mins
    Workshop
    Beginner

    This Workshop will help you understand why emotional culture matters to building a more high performing and connected team in a more human and empathetic way.

    One of the lesser known and least discussed parts of organisational culture is the emotional culture of an organisation. Research shows the way people feel at work (or the way they don’t feel) has a significant impact on the way they behave, motivation, commitment, creativity, satisfaction, decision making and collaboration.

    In this highly interactive workshop, we will provide you with a way to bring your teams together to talk about the emotional culture of your organisation. We will learn how we explore both those emotions that your employees want to feel to be successful and those that they don't want to feel. From here, you, as a leader but also as a team, can decide what behaviours you want to support and cultivate and what you need to avoid and manage to create the culture you want.

    So far we have run tens of emotional culture workshops, and the results have been stunning. We provide you with a facilitation framework, which can be used with leaders, teams and individuals to talk about emotions and culture in the workplace. It gives people the freedom to participate, be vulnerable and share what they feel and how they want to feel, allowing your people and leaders to take actions and genuinely start to shape the culture.

    Unfortunately, most companies pay little attention to how their people are or should be feeling at work. Many organisations don't support the expression and discussion of emotions at work. Showing emotion at work can be seen as "unprofessional". But emotion drives human behaviour. So come and learn about why emotion matters to your teams and how you can have conversations about emotions and their impact on your teams in a new, fun and engaging way.

  • Elijah Eilert
    Elijah Eilert
    Innovation Coach
    Lean Startup Coach
    schedule 5 months ago
    Sold Out!
    45 Mins
    Talk
    Intermediate

    Traditional accounting methods measure and manage innovation efforts but this can in fact be one of its biggest disablers. Internal funding systems and the way performance and progress get measured, demand us to make up facts that can not possibly be predicted far into the future. In return, it all too often makes us build the wrong thing. How can Return on Investment (ROI) calculations, for example even be close to true when the product and even the market doesn't yet exist?

    The problem with innovation of course is that we have little to no historical data these approaches heavily rely on. Further, current systems don’t account and adjust for all the new learnings a team gathers. They simply don’t enable honest conversations between those that build products and those that make investment decisions. It leads many people to make up fiction and hide risky assumptions in order to get funding. Many times the best storytellers and politicians get funded, not necessarily those with the best ideas. As a result, organisations fall into the trap of not making corrections early enough before, all too often, the budget is used up before reaching success or ends up with a zombie product on life support.

    Innovation Accounting fundamentally ties learning and money together. It bridges the gap between product and finance. It allows for an honest and effective approach to creating, delivering and capturing value.

  • Liked Kathy G. Berkidge
    keyboard_arrow_down

    Kathy G. Berkidge - #MindfulAgile - Applying Mindfulness in Agile Teams

    480 Mins
    Workshop
    Beginner

    Collaboration is at the heart of healthy agile teams. Teams that collaborate well are better enabled to deliver innovative solutions that not only meet customer and business expectations, but exceed them. However, collaboration is much more than just communication and coordination. Highly collaborative teams are inclusive and open to new concepts, where individuals feel valued not only for the contributions they make, but also for bringing their different ideas and perspectives to the table.

    Mindful agile is the perfect combination of the agile mindset with mindfulness that enables teams and organisations to build an agile culture that truly embodies the agile values and principles. It allows teams to work together with greater cooperation to truly collaborate, overcome difficulties, share ideas, and challenge each other without falling into chaos and conflict.

    This workshop will help you deeply understand the agile mindset and how mindfulness enables you to truly embody the agile principles. Mindfulness enhances interactive communications to allow you collaborate more effectively. Through mindfulness, you will better understand your customers’ needs to produce solutions that they love. Mindfulness enables you to think more clearly resulting in better decision making and creativity that drive innovation. You will gain a practical understanding of why mindfulness is the essential ingredient for creating an effective agile culture.

  • Liked Frank Vassallo
    keyboard_arrow_down

    Frank Vassallo - Unleashing Agile Stories with Liberating Structures

    Frank Vassallo
    Frank Vassallo
    Agile Practice Lead
    SA Water
    schedule 5 months ago
    Sold Out!
    90 Mins
    Workshop
    Beginner

    An interactive and engaging session where we will prioritise a backlog of agile stories and dive deeper into the tales that matter to you, then and there...we may even create some in real time!

    As a practitioner and someone passionate about bringing the best out of myself and those around me, these experiences will share knowledge, learning and concepts from real life practice with a number of organisations and teams adopting and maturing agile ways of working.

    Initial product backlog:

    - Anarchy, Scrum and Kanban.

    - Go on then, just change your mindset!

    - Aye, it's just commonsense.

    - Now that was a great agile team!

    - The Super Retrospective

    - Here is your 'pizza', now self manage

    - Key lessons from the transformation trenches

    - WaterScrumBanFall - really!

    - I'm a project manager, get me outta here

    and a little bit of improv from me and you will go a long way to a rewarding shared experience.

  • Liked Andrew Murphy
    keyboard_arrow_down

    Andrew Murphy - My job as a software engineer is not to write code

    45 Mins
    Talk
    Beginner

    Many software engineers are lead into the false assumption that we are hired to write code. This talk challenges that perception and discusses the real reason we are paid to turn up to work every day.

    Coding is fun, but we are paid to solve problems.

    I will try and convince you that you can add more value, and have more fun, by concentrating on the problem, not the code.

  • Liked Sandra Colhando
    keyboard_arrow_down

    Sandra Colhando - Moving from Mindset to Mindflex in an Agile environment

    45 Mins
    Workshop
    Advanced

    A critical lever for a successful agile professional is the Mind. The ability for an individual to bring awareness to their ‘mindtraps’ and deal with failure by picking on the lessons and moving fast is the single most attractive talent for the future. Find out what’s in store inside the mind and use tools to self-organise and look forward to change – every time!