Artfully Empathize - Enable Design Thinking using Neuro-Linguistic Programming(NLP) Techniques

The Agile Manifesto establishes a set of four values that are people-centered and results driven. As we all know, while there is value in the items to the right, we value the items on the left more. In my workshop, I will focus how the agile value "individuals and interactions over processes and tools" is leveraged during the design thinking using neuro-linguistic programming techniques.

When we are in the journey of transformation, we want to be an agile organization. To be an agile organization, while we focus on value delivery, the need to empathize with our internal and external customers is important, so that we understand their requirement and bring in value to them. This can be done by the way we interact with empathy while we work on the user requirement and designing their journey. So let us explore how to "Artfully Empathize"

How do we understand what our customers/stakeholders need from us?

One of the most important customer-centric approach is to understand their need by asking the right questions, listening and empathizing.

How do we develop the art of asking the right questions with empathy?

HCD - The best way to innovate for someone is to understand them. By understanding a person’s thoughts, motivations, emotions, barriers, etc., you can identify their needs, and design to meet those needs. Human Centered Design is a known framework that provides solutions to problems involving a human perspective. Now the uniqueness of the workshop will include NLP techniques that will help empathize effectively.

NLP – Using NLP, we will learn about our modalities and meta-models, which is a language pattern that encourages the listener to move to higher levels of thinking and help them explore the unknowns. It will empower us to explore our potential to ask the right questions. We will leverage this technique in our workshop to focus on the Empathy and Design phase of the HCD.

Welcome to the exploration journey of being artfully empathetic!

6 favorite thumb_down thumb_up 0 comments visibility_off  Remove from Watchlist visibility  Add to Watchlist

Outline/Structure of the Workshop

- Agenda

- Agile Manifesto Introduction

- HCD - Introduction to the framework with focus on Empathize and Design phase

- Exercise : Defining the goal, Drawing the Empathy map and Preparing the questionnaire format based on user need

- NLP - Introduction to NLP and Meta-Models

- Exercise - Creating a questionnaire using NLP Meta-Model and hands-on practice.

- Takeaways

Learning Outcome

- The art of asking right questions

- Language patterns that can help in your day to day communication

- Design thinking and being agile with a difference

- How to enhance our influencing skills

Target Audience

People who are working on personal and professional development, Entrepreneurs, Corporate Employees, Leaders, Business Enthusiasts, Product Managers

Prerequisites for Attendees

All participants are welcome as these techniques can be leveraged for personal and professional development.

schedule Submitted 3 weeks ago

Public Feedback

comment Suggest improvements to the Speaker

  • Liked Dave Snowden

    Dave Snowden - Is Mindset yet another agile buzzword?

    45 Mins

    While it is true to say that people’s attitudes and beliefs are key to implementing an agile project, or Agile in itself, much of the use of the term ‘mindset’ implies a mental model that can be defined and engineered. In this presentation, we will look at how we can measure attitudes within an organization and use multiple small actions to trigger the rapid evolution of organizational culture, so that it can sustain agile developments. Mindset and the alignment-based ideas of some on the Agile movement too often imply creating homogeneous beliefs and values that will lead to full alignment. In practice, this damages resilience and can be dangerous. This presentation will introduce the idea of coherence instead of alignment - the celebration of cognitive and behavioral differences that can align if needed to support the delivery of sustainable solutions.

  • 480 Mins

    n this one-day Workshop, Dave Snowden, the creator of the Cynefin framework and famous in the agile community as an inspiring and sometimes controversial speaker, will address agility from the point of view of complexity. Participants will be exposed to a realistic approach that puts context before dogma and shows a future for Agile that goes beyond fighting over methods and towards a sophisticated application of agility in organizations.

    This class will offer an introduction to the Cynefin framework by its creator: the Cynefin framework is a transformational idea that uses a situation-specific approach to making sense of the world in order to act in it, and ensures effective work, decision making, and management even in complex and uncertain environments. For Agile practitioners, this framework supports effectively tailoring methods and practices to different situations. Cynefin-informed methods and practices help Agile organizations harness change and turn complex situations into a competitive advantage for customers and the business.

  • Liked Rahul Verma

    Rahul Verma - The Agile Qtopia - A Critique of Agile in the Wild

    Rahul Verma
    Rahul Verma
    Director & CTO
    Test Mile
    schedule 2 weeks ago
    Sold Out!
    45 Mins
    Case Study

    Do people cry in heaven? Agile is projected as a utopian view of the IT world. Then why are you still crying? Behind the facade of some magical success with Agile, most of the companies and teams are still struggling to get the software right (and/or build the right software, whatever English restructuring has an official term coined for it). People - who are at the center of Agile philosophy - are unhappy. This does not look like a utopia. Calling it a dystopia would be an extreme too. It is a Qtopia (to answer an Indian smirk, yes! you can also read it as ***topia).

    Let's have an honest look at what Agile is meant to be and what most organizations make of it in the light of Agile manifesto.