Artfully Empathize - Enable Design Thinking using Neuro-Linguistic Programming(NLP) Techniques

The Agile Manifesto establishes a set of four values that are people-centered and results driven. As we all know, while there is value in the items to the right, we value the items on the left more. In my workshop, I will focus how the agile value "individuals and interactions over processes and tools" is leveraged during the design thinking using neuro-linguistic programming techniques.

When we are in the journey of transformation, we want to be an agile organization. To be an agile organization, while we focus on value delivery, the need to empathize with our internal and external customers is important, so that we understand their requirement and bring in value to them. This can be done by the way we interact with empathy while we work on the user requirement and designing their journey. So let us explore how to "Artfully Empathize"

How do we understand what our customers/stakeholders need from us?

One of the most important customer-centric approach is to understand their need by asking the right questions, listening and empathizing.

How do we develop the art of asking the right questions with empathy?

HCD - The best way to innovate for someone is to understand them. By understanding a person’s thoughts, motivations, emotions, barriers, etc., you can identify their needs, and design to meet those needs. Human Centered Design is a known framework that provides solutions to problems involving a human perspective. Now the uniqueness of the workshop will include NLP techniques that will help empathize effectively.

NLP – Using NLP, we will learn about our modalities and meta-models, which is a language pattern that encourages the listener to move to higher levels of thinking and help them explore the unknowns. It will empower us to explore our potential to ask the right questions. We will leverage this technique in our workshop to focus on the Empathy and Design phase of the HCD.

Welcome to the exploration journey of being artfully empathetic!

 
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Outline/Structure of the Workshop

- Agenda

- Agile Manifesto Introduction

- HCD - Introduction to the framework with focus on Empathize and Design phase

- Exercise : Defining the goal, Drawing the Empathy map and Preparing the questionnaire format based on user need

- NLP - Introduction to NLP and Meta-Models

- Exercise - Creating a questionnaire using NLP Meta-Model and hands-on practice.

- Takeaways

Learning Outcome

- The art of asking right questions

- Language patterns that can help in your day to day communication

- Design thinking and being agile with a difference

- How to enhance our influencing skills

Target Audience

People who are working on personal and professional development, Entrepreneurs, Corporate Employees, Leaders, Business Enthusiasts, Product Managers

Prerequisites for Attendees

All participants are welcome as these techniques can be leveraged for personal and professional development.

schedule Submitted 3 weeks ago

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