Artfully Empathize - Enable Design Thinking using Neuro-Linguistic Programming(NLP) Techniques

The Agile Manifesto establishes a set of four values that are people-centered and results driven. As we all know, while there is value in the items to the right, we value the items on the left more. In my workshop, I will focus how the agile value "individuals and interactions over processes and tools" is leveraged during the design thinking using neuro-linguistic programming techniques.

When we are in the journey of transformation, we want to be an agile organization. To be an agile organization, while we focus on value delivery, the need to empathize with our internal and external customers is important, so that we understand their requirement and bring in value to them. This can be done by the way we interact with empathy while we work on the user requirement and designing their journey. So let us explore how to "Artfully Empathize"

How do we understand what our customers/stakeholders need from us?

One of the most important customer-centric approach is to understand their need by asking the right questions, listening and empathizing.

How do we develop the art of asking the right questions with empathy?

HCD - The best way to innovate for someone is to understand them. By understanding a person’s thoughts, motivations, emotions, barriers, etc., you can identify their needs, and design to meet those needs. Human Centered Design is a known framework that provides solutions to problems involving a human perspective. Now the uniqueness of the workshop will include NLP techniques that will help empathize effectively.

NLP – Using NLP, we will learn about our modalities and meta-models, which is a language pattern that encourages the listener to move to higher levels of thinking and help them explore the unknowns. It will empower us to explore our potential to ask the right questions. We will leverage this technique in our workshop to focus on the Empathy and Design phase of the HCD.

Welcome to the exploration journey of being artfully empathetic!

 
 

Outline/Structure of the Workshop

- Agenda

- Agile Manifesto Introduction

- HCD - Introduction to the framework with focus on Empathize and Design phase

- Exercise : Defining the goal, Drawing the Empathy map and Preparing the questionnaire format based on user need

- NLP - Introduction to NLP and Meta-Models

- Exercise - Creating a questionnaire using NLP Meta-Model and hands-on practice.

- Takeaways

Learning Outcome

- The art of asking right questions

- Language patterns that can help in your day to day communication

- Design thinking and being agile with a difference

- How to enhance our influencing skills

Target Audience

People who are working on personal and professional development, Entrepreneurs, Corporate Employees, Leaders, Business Enthusiasts, Product Managers

Prerequisites for Attendees

All participants are welcome as these techniques can be leveraged for personal and professional development.

schedule Submitted 4 months ago

Public Feedback

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  • Jeremy Kriegel
    By Jeremy Kriegel  ~  2 months ago
    reply Reply

    Interesting combination of topics.

    Can you please provide a breakdown of how the time will be used? Also, do you have any videos of you presenting in the past? If not, can you record a brief 'trailer' for this talk and provide a link to that?

    Consider focusing your intro on the HCD elements as opposed to the general agile principles. Yes, this is an agile conference, and we are also in the Design Innovation track. 

    • Pragyan Misra
      By Pragyan Misra  ~  1 week ago
      reply Reply

      Hi Jeremy, hope you are able to access the below link, which is a lightening talk on the same topic that I had recently given.

      https://www.dropbox.com/s/rjf021gnaasqgif/Video-2-Segment%201.mp4?dl=0

       

      • Jeremy Kriegel
        By Jeremy Kriegel  ~  5 days ago
        reply Reply

        Thank you for providing the video and the additional content. 

        I liked your phrase in the video, "The Art of Asking the Right Questions". I'd consider building your talk around that as a way to focus your content. I would assume that if you are coming to the DI track, you have some familiarity with HCD and Design Thinking, so I would consider spending little to no time on that. 

        Given the 2 sections of your workshop, UXD and NLP, will the participants create the same questionnaire in both? Are they revising it in the second? Is the first part necessary, or can you go deeper into the second half to solidify the skills you are teaching?

        Still would like to get a sense of timing.

    • Pragyan Misra
      By Pragyan Misra  ~  2 months ago
      reply Reply

      Thank you Jeremy. I recently had presented the topic as a lightening talk in an Unconference. I have requested for the link and will send it soon.

      I also believe that I should focus on the HCD elements and provide NLP techniques on how to make it better.

      A high level breakdown of the workshop-

      Introduction to HCD - the five phases high level intro - 10 mins

      Empathize phase - 5 mins (the whole exercise is to explore how to artfully empathize)

      Exercise 1 - Break into teams (table wise) Part of the team will be the customers. Rest of the team to Identify a common problem statement to solve. Set expectations on what will be focus on next part of the session which is to develop a set of questionnaire that the team will prepare to ask their customers on exploring more about the customer needs - 10 mins

      Introduction to NLP - 10 mins

      Modalities and Sub Modalities - 5 mins

      Meta - Models - 10 mins

      Exercise 2 - Use Metamodels to prepare the questionnaire to interview customers on the problem statement. Use the questionnaire to empathize with the customers and help identify their real need. Feedback will be provided on their questionnaire. - 30 mins

      Q&A - 10 mins

      Please let me know if you have any further questions.

      • Shiv Sivaguru
        By Shiv Sivaguru  ~  2 months ago
        reply Reply

        Pragyan,

        if there is a delay or difficulty in getting the earlier recording, you may record a short snippet [just a couple of minutes] of this proposed session and share

  • Shiv Sivaguru
    By Shiv Sivaguru  ~  2 months ago
    reply Reply

    You could assume familiarity with the Agile manifesto among the audience and not spend much time on that

    for the exercise, will it be individual or as teams? will the participants [at least a few samples] get any feedback on their questionnaires?

     

    • Pragyan Misra
      By Pragyan Misra  ~  2 months ago
      reply Reply

      Thank you Shiv. Yes, I also revisited my proposal and would focus on HCD - Empathize and how NLP techniques will help us enhance our design thinking. This workshop will not only help us in our design thinking but also would be effective in our day to day work.

      Exercise will be as teams, as they will come up with the set of questionnaire and also get to do a hands on practice. Everyone will get an opportunity to participate. Yes, feedback will be given along with samples on how to create the questionnaire.


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