Conflict Management - The dream behind the complaint
A key question: What is the dream behind the complaint?
Remember that a complaint denies our basic instinct to speak the truth. By reflecting on this question, you can create a shift in perspective and behaviour and move past the complaint, opening the door to share the need that was not met or the hidden dream.
As coaches, we work and meet teams and individuals who live in constant frustration, constant complaining. Can you help them communicate their needs?
Outline/Structure of the Workshop
10min - Deconstructing the complaint
10min - Turn a complaint into a request
Understand the value of conflict navigation protocols in teams
How to “deconstruct” a complaint and turn it into a request.
How teams and individuals behave during the conflict and what information do those behaviours provide to coaches.
Scrum Masters, Coaches, Leaders
Prerequisites for Attendees