There are a ton of best practices in the operations world. But what really makes sense for your team? The reality is that one size *doesn't* fit all. Lean is a framework for designing and optimising processes. Let's apply it to a typical incident management process and see what comes of it.

 
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Outline/Structure of the Talk

Lean Thinking is an analysis framework that has revolutionised various domains like manufacturing and software development. It's principles are:

Optimize the whole

Eliminate waste

Create knowledge

Build quality in

Deliver fast by managing flow

Defer commitment

Respect people

We will look at each of these principles and apply them to the incident management lifecycle. At the end of this we will see *why* certain best practises make sense, practices that aren't common but should be and common practises which are probably not very helpful

Learning Outcome

At the end of this we will see *why* certain best practices make sense, practices that aren't common but should be and other common practices which are probably not very helpful in certain use-cases.

This will also give clarity on how to set-up a good incident response process to ensure balancing feature velocity while maintaining system reliability.

Target Audience

Anyone interested in learning how to optimise the incident response & resolution process to maximise uptime & overall system reliability.

schedule Submitted 5 days ago

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