Let's do some discovery!
The outcome of valuable software changes user behavior. It makes a task easier, and their lives better. What can we do to understand what will make our users’ world a little bit better? In this session we will explore an experience people have today; how they use their mobile phone. We will look at what the joys and pains of that experience are, and ideate solutions to make that experience better. We will form teams, discuss and map the experience. We’ll “tune up” our experience maps, and ideate through possible solutions to improve that experience and end with a gallery of ideas to review. This session will be highly interactive, with the participants working in teams.
Outline/structure of the Session
Interviews: How do you use your smart phone?
Map out the experience
Sketch solutions with a design studio
Share out results in a "science fair" format
Compare and contrast useful interview techniques
Visualize user journeys with a map
Participate in a design studio
Explain ideas to others
Developers, Designers, Product Managers