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    Inside the GSA – a Case Study of user-centered Agile in a high-profile government agency

    Christy Hermansen
    Christy Hermansen
    schedule 1 year ago
    Sold Out!
    45 mins
    Case Study

    This unique journey will transport you deep inside the world of the General Services Administration (GSA) Integrated Award Environment (IAE).  You will see how user-centered Agile is transforming the way software applications are engineered, how users' voices have been integrated with large-scale Agile development, and what issues we encountered along the way.

    When Eric Schmidt, former CEO of Google, predicted, "Everything in the future online is going to look like a multiplayer game," perhaps he was envisioning a user community such as ours.  The IAE family of software applications have more than a million users representing federal, state, local, and tribal government organizations; congressional staff; large and small businesses; universities, schools, and hospitals; non-profit organizations; foreign entities; private citizens and others.  Our greatest challenge is the diversity of our user base, resembling a massive multiplayer game in many ways. 

    This case study looks inside a major reengineering effort to migrate 10 legacy applications into an integrated environment while at the same time transitioning from Waterfall to Agile development.  It tells the story of how IAE users have shaped our transformation thus far.  



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