Observing Human Systems at WorkPaul Boos
schedule 7 months agoSold Out!
Individuals and Interactions over processes and tools is one of four Agile values in the Manifesto. Also, the preamble starts off "We are uncovering better ways of developing software...." Thus an emphasis on learning as well. So as a manager, how do we learn how our people are doing? Certainly listening to them and attending to their needs is one way, but how do they recognize the impacts of the organizational work system at large? This session will focus on techniques for observing human systems at work; how do we notice when organizational processes are getting in the way and need to change? How can we think about changing systemic impediments?