The GQM Approach to Enterprise Agile Metrics

When undertaking an Agile transformation, there is a need to collect data to demonstrate progress and show improvement, but where does one even start? Common Agile metrics approaches do well at measuring team velocity and throughput, but can sometimes overlook the requirements of executive sponsors, product management, and other key stakeholders. This problem is often rooted in a lack of understanding about what business goals are driving decision making throughout the organization and what questions we should be answering with the metrics we collect.

The “Goal-Question-Metric” (GQM) approach is a proven method for driving goal-oriented measures throughout a software organization. With GQM, we start by defining the goals we are trying to achieve, then clarifying the questions we are trying to answer with the data we collect. By mapping business outcomes and goals to data-driven metrics, we can form a holistic picture of the Agile environment and clearly articulate how we are doing across the span of the enterprise.

 
3 favorite thumb_down thumb_up 0 comments visibility_off  Remove from Watchlist visibility  Add to Watchlist
 

Outline/structure of the Session

During this session, we will explore the GQM approach and show its effectiveness in identifying the key information your enterprise needs to know at the Executive, Portfolio, Program, and Delivery tiers. We will provide example metric sets for each tier and explain the goals and questions that drove us to them. At the end of this talk, the audience will understand not only how to ask the right questions, but specifically what metrics can be used to answer them.

Learning Outcome

  • Common pitfalls Agile organizations face when determining what metrics to implement
  • How to define useful metrics at the Executive, Portfolio, Program, and Delivery tiers
  • How to use the GQM approach in support of an Agile environment

Target Audience

Anyone in an Agile organization that is concerned with metrics

Prerequisite

Beginner knowledge of Agile practices
Beginner knowledge of metrics collection and data reporting

schedule Submitted 6 months ago

Comments Subscribe to Comments

comment Comment on this Proposal

  • Liked Colleen Johnson
    keyboard_arrow_down

    Colleen Johnson - End to End Kanban for the Whole Organization

    45 Mins
    Talk
    Intermediate
    We often look to our engineering teams first to drive efficiency and speed to deliver but as we optimize the flow of our development processes we quickly create pressure in the organizational workflow with the activities that feed into and out of product delivery.  Product definition struggles to keep pace and establish a queue of viable options to pull from.  Marketing efforts begin to pile up as features release faster than we can share the news.  All of this stems from optimizing only one part of the overall system.  In this talk we will look at how to scale Kanban practices to the entire organization to provide the visibility, flexibility and predictability to make every part of the business truly agile.  
  • Liked Matt Badgley
    keyboard_arrow_down

    Matt Badgley - Becoming a High-performing Team Doesn't Happen Overnight, It Takes Practice

    45 Mins
    Workshop
    Intermediate

    Have you ever been a part of a team that attended some form of Agile training for a day or so, and then expected to go forth and be Agile?

    Or, even worse, have you ever been asked to help a team improve, but the team found themselves too busy to improve?

    I unfortunately have said yes to both of these questions and for each, the result wasn’t good and as a leader of the teams impacted — I failed them. After these and many more frustrating experiences, I set out to figure out what needs to change in order to improve the outcomes and help make people awesome. In this session, I want to share what I discovered.

    During this interactive session, we’ll brainstorm the areas that we struggle, explore the aspects of becoming good and high-performing, and we’ll establish a baseline understanding of agile practices. We’ll dive into the concept of deliberate practice and look at how we create an environment that enables deliberate practice to occur. Finally, we’ll wrap-up with a group discovery of practices the we’ve used in the field to overcome the areas that we struggle.

    Please join me for an outcome focused, practice based coaching discussion.

  • Liked Melissa Oberg
    keyboard_arrow_down

    Melissa Oberg - Enterprise Agile Global Transformation

    45 Mins
    Experience Report
    Intermediate

    Practicing Agile in an organization that is obsessed with excessive of process, documentation, and planning tools can seem an impossible task. In this session, learn how one division of a global financial services company transformed first themselves, and then became a model for the rest of the enterprise. By focusing on the business outcomes attained in initial efforts – predictability, faster time to market, and quality – a small team of change agents demonstrated value that crosses corporate boundaries.

    In this presentation, we will explain the key challenges faced and the steps that have made it possible for us to succeed in an enterprise transformation, including the metrics, processes, and practices that help make a large-scale transformation last

  • Jolly Rajan
    Jolly Rajan
    Agile Coach
    EcoLogik Consulting Group
    schedule 5 months ago
    Sold Out!
    0 Mins
    Case Study
    Intermediate

    Traditional management techniques have emphasized Utilization as a key metric to increasing team productivity. Agile and Lean management techniques, instead, focus on reducing Work In Process (WIP) and building in Slack as the key to decreasing cycle time and increasing team efficiency. In this session, we will take a look at the correlations between these seemingly unrelated data points and how teams can leverage it to deliver value faster.

  • Liked Christina Murto
    keyboard_arrow_down

    Christina Murto / Marie Dingess - Cultivating a Lean Mindset

    45 Mins
    Experience Report
    Intermediate

    Does your organization or team’s Agile practice feel stale? Do you believe your team can reach a higher level of performance but not sure what the next step is?

    Marie Dingess and Christina Murto will share the changes we have fostered over the past couple of years to move our Agile game to the next level at Capital One.

    We will highlight the “seeds of change” we planted and cultivated in our Digital Technology space as well as patterns we saw as teams evolved their practices including:

    • Lean, Systems Thinking, Kanban/Scrumban
    • Continuous improvement (leveraging PDCA & Improvement Kata)

    We will speak to considerations for trying these practices, tools and techniques, and showcase the results:

    • Quantitative improvements: decreased cycle time and increased story throughput
    • Qualitative measures: improved morale, team ownership of processes, and engaged Product Owners.