Double Aces: Using Positive Psychology to Resolve Disputes and Take Constructive Action

schedule 10:00 AM - 10:45 AM place Ballroom A people 3 Attending

Learn about the latest developments in brain research, and the practical exercises they’ve produced for facilitating conversations (even the most-difficult ones) and turning them into concrete action plans.

Have you experienced any of the following?

  • Witnessed two people arguing the same side of an issue, at each other?
  • Reached the end of a meeting with no decisions made?
  • Been told, “That’s not what I thought I was getting.”?
  • Had a great idea, but couldn’t get anyone to listen?
  • Had anyone shout in your meetings?

Even if your teams aren’t necessarily in conflict, the techniques discussed in this session will deliver an repeatable way to discuss complex, multi-sided issues, in an organized way that respects all participants, makes sure everyone feels heard, and produces tangible results that everyone can be proud of.

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Outline/structure of the Session

  • The latest brain science behind communication
  • Double Aces - Origins and definitions
  • The “Micro-ACE”: Practicing acknowledgement and appreciation, even when you don’t agree
  • Double Aces - Decision Tree Exercise: Hands-on experience building structured conversation out of conflict
  • Double Aces - Retrospective format

Learning Outcome

  • Break down the borders between organizational silos.
  • Open new lines of dialog where there were previously closed doors.
  • Teach your teams about the three steps to conflict resolution.
  • Participants will walk away with direct practice in techniques used by FBI hostage negotiators, political mediators, and top educators around the world.
  • Learn new tools to use in Agile Retrospectives

Target Audience

Scrum Masters, Managers, Product Owners, and anyone who wants to develop skills and tools for getting teams to work together, rather than against each other.


Team facilitation skills. (This is probably not a tool for first-time facilitators.)

schedule Submitted 1 month ago

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