Agile adoptions hit a speed bump when big, complicated organizations expect User Acceptance Testing, and don't see an Agile equivalent. We'll demystify UAT, and show the multiple places in where it can be found in Agile delivery.

Big and complicated organizations -- particularly government! -- conflate two different ideas in UAT: final sign-off of satisfactory delivery, and (badly delayed) user feedback.We'll explain how getting that user feedback early and often dramatically reduces delivery risk and increases user satisfaction. We'll review tips and ideas to change the approach and walk from the term "UAT" safely.

 
 

Outline/Structure of the Talk

  • why UAT?
    • Traditional UAT does a good job identifying a key subset of users and securing time for their review.
    • Traditional UAT offers good feedback, the problem is that it's too late to change in response to that feedback
  • How Agile projects keep the value of UAT, with more continuous feedback?
    • three amigos
    • in flight previews
    • user demos when finishing stories mid-sprint
    • customer hands on keyboard during demos
    • continuous exploratory testing
    • pre-prod simulation of production work
    • beta testing with feature toggles
    • blue/green deployments
    • what else?
      • Poll Everywhere: Which techniques do you use?
  • What do customers say when asked to do early testing? In our experience, what works in response?
    • Customers don't have time to give feedback
    • I don't want to take a half baked solution to the customers so they don't lose trust in me
    • Won't users need to be trained first?
    • Union requirement to train before users have to use new software
    • Job description does not include testing
    • Fear that this new way of doing business will throw people off and they'll complain before it's even done.
    • Fear of bad early reviews / negative word of mouth
      • Note the dramatic effect of the SECOND round of user feedback, after you've responded to change
    • what else?
      • Poll Everywhere: Which have you heard?
  • How do we get there? What techniques can we try to transition our organizations?
    • Show, don't tell
    • We only learn by doing
    • Trust but verify
    • Reduce risk
    • Your users are now in control
    • You don't have to marry this, you can just try it out
    • We think this will work, let's test our theory and verify it does
    • what else?
  • What will you try tomorrow?
    • In Poll Everwhere, share what you'll try
    • Improve your idea with a neighbor
  • After the session: We'll update our slides with the insights shared during the session, so you'll have a resource back to help you apply these concepts in your organization.

Learning Outcome

Techniques to transition out of late User Acceptance Testing to continuous user feedback.

Target Audience

Whether you're migrating a legacy system to a new environment or delivering a brand new system, you'll value these tips.

Prerequisites for Attendees

Bring a phone for an interactive session using Poll Everywhere.

schedule Submitted 2 years ago

Public Feedback


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