DevOps has become all the rage from a technical change perspective; it really has changed the game. And while it provides numerous benefits, only after you also embrace the human side of change within the organization, can you really get to full Agility.

What if we could take advantage of a continuous delivery of change just like we do in our development pipelines? As executives, managers, Scrum masters, coaches, or anyone else in a leadership role, we should desire to make each change focused, easy, and small to contain risk. Once this is done, changes can mimic a development pipeline that delivers towards a business outcome. This workshop will help you learn how to keep the number and size of changes in check and consider how to manage the risks of deploying change.

 
 

Outline/Structure of the Workshop/Game

This is a structured workshop focusing on having people first recognize the problems with big changes and then moving them to understand how changes in the small can improve what they can achieve.

We envision the workshop proceeding after a quick intro as follows:

Opening Exercise: The Default

We provide two scenarios

1) a large entertainment company that is attempting to proactively change to better react to the market.

2) a fictional government organization that needs to modernize its software systems to better handle its mission.

We will let people quickly gravitate to those that interest them, keeping in mind that there will be a minimum number for each - we want enough people to discuss two different types of big change that occurs in each organization. For the entertainment company scenario, one group of 4-6 will have the big changes of Agile Transformation and another group will have Digital Transformation. For the government scenario, one group will have Agile Transformation and the other will have Modernization. The opening explanation and movement to where they want to explore will take about 2 min.

If we have more than 4 groups, we'll repeat the types of change.

We'll ask each group to develop the steps they think are needed to enact the type of change provided and any order/dependencies and what success looks like. The groups will put these on flip charts. We expect to give the groups around 7-8 minutes to do this.

5-7 min Debrief: These are the driving questions to answer...

What were some of the selected steps? (We'll focus on one the two scenarios in turn.)

How would you know you are being successful?

What linkages do you see between the two types of change efforts?

2-3 min Present the concepts:

BIG Change > Has to be named > Have to sell it > Focuses on compliance

> Need clear roadmap > End State

BIG Changes tend to be silo-ed efforts

What if we went small? What if we didn't have an end state?

Provide a takeaway sheet of possible small change patterns for use in the next exercise and for use back at their work. This will be a blend of organizational change patterns and a few technical change patterns.

Follow-up Exercise:

2-3 min Keep the scenarios, extract 1 business outcome desired; something that helps them serve their mission or customers; write in the center of the flip chart

2-3 min Identify 2-4 players that need to change their ways to get this business outcome; connect this up (in mindmap form)

3-4 min Identify the behaviors that need to change in order to be successful

4-5 min Identify 2-3 change options (technical or organizational) that could be made to help bring about these behaviors - use your sheets to help you if stuck, but feel free to think of ideas yourself

3-5 min Identify how you know that the change you selected is working for that actor; how will you know if the behavior is changing

5-7 min Debrief: These are the driving questions to answer...

What was different about this round?

For your behavioral change, how fast are you likely to see it occurring? What can you do if it isn't the result you wanted? If it will take a long time to get feedback, what might we do?

If we had to 'name' this change, what would we call it?

What mix of organizational and technical choices did we have?

Reveal that in their groups they built an impact map for their organizational change.

Remaining Time: Answer any questions

Learning Outcome

  • How to recast the focus of change from change's sake to business outcomes
  • How to select small changes
  • Some patterns for making these small changes happen
  • How using an impact map for change management can help you inspect and adapt

Target Audience

Executives, Directors, Managers, Scrum Masters, Coaches

Prerequisites for Attendees

Participants should at least have some awareness of the concept of organizational change.

schedule Submitted 5 months ago

Public Feedback

comment Suggest improvements to the Speaker
  • George Dinwiddie
    By George Dinwiddie  ~  5 months ago
    reply Reply

    I like these aspects of the submission, and they should be retained:

    • Outcome-based organizational change in small steps

    I think the submission could be improved by:

    • Write the abstract to attract the right audience, describing the problem to be solved from the attendees viewpoint.
    • Paul Boos
      By Paul Boos  ~  5 months ago
      reply Reply

      Thanks so much George, George and I will look at taking that suggestion and making some changes.


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