Running a Five WhysGeorge Paci
schedule 2 years agoSold Out!
You're hit with a problem, possibly repeatedly, and it's not clear what to do about it. You know that Root Cause Analysis can help, and you know a Five Whys exercise is a good way to do that. But how do you run a Five Whys? There's more to it than putting everyone in a room and saying "Why?" five times, isn't there?
This session will prepare you to run your own Five Whys exercises, and to answer important questions like who to include, how to introduce the exercise, what to do when the group stumbles, how to deal with prematurely-offered solutions, and how to prepare for the exercise.