Five Very Important Numbers And How They Can Help Improve Your Knowledge-Work OrganizationAlexei Zheglov
schedule 2 years agoSold Out!
This session will be about five numerical characteristics of a process. (Call them "metrics", but beware we will be discussing only those that are difficult to game.) I chose five of them that are not often discussed, rarely measured, and even less frequently used in making decisions.
This happens partly because of inertia. In the better-studied world of manufacturing physical products and services, for example, one of these quantities approaches 100%, another one is almost always (ideally) zero, and yet another one is a single number rather than a statistical distribution. You don't even have to think about them. But when the customer value is created in the brains of intellectual workers rather than on the assembly line, the five quantities we will be discussing reveal non-trivial insights.
We will discuss what you can do to measure them when you return to your office on Wednesday. We will also discuss how you can practially use the new knowledge, starting on Thursday, to find new leverage for improvement, find time for work that is important, but not urgent, balance capabilities of your organization with the demand placed upon it, deal with uncertainty, and forecast the delivery of your projects and other commitments.