The Trust Impediment: Cultivating Organizational Trust For Tremendous Results

Often times, trust is the silent impediment that impacts teams’ ability to be most effective in their performance and delivery of results. The trust impediment is often hidden because teams are hanging posters with trust as a team norm or organizations have trust listed as a core value; but, the missing link is the establishment and maintenance of a culture of organizational trust between all levels of the players in the agile structure.

Moving beyond the feeling or value of trust to the impact of it on behaviors and bottom-line at leadership and practitioner levels opens the door to resolving this barrier and increasing results. In this session we’ll explore the tangible expense of an organizational culture lacking trust and a solution for teams and leaders to move towards greater trust.


Outline/Structure of the Workshop

  1. 10 min – Introductions (presenters and topic)
  2. 10 min – The Cost of Trust: Exercise to elicit the behaviors and material costs associated with lack of trust
  3. 10 min – Trust Blocks: Review the Four Cornerstones of Trust
  4. 10 min – Trust Myth: Trust takes time to build.
    1. Trust requires ACTION in terms of Requests/Offers/Promises
    2. Trust is an act of WILL, made through Declarations
    3. Trust requires a mood of Sincere VULNERABILITY
  5. 15 min – Trust Building Approach
    1. Individual - Individual relationships
    2. Individual - Group/Team relationships
    3. Group  - Groups relationships
  6. 5 min – Key Takeaways

Learning Outcome

During this session, participants will

Create an awareness of indicating behaviors of the trust impediment

Be able to connect trust to tangible business value.

Have a trust building model to adapt to their situational needs to build trust.

Target Audience

Business leaders, Scrum Masters, Team Leaders, Product Owners

schedule Submitted 5 years ago

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