Digital proficiency is no longer just "nice to have" for banks; it is a requirement for successful customer engagement and long-term growth. In 2010, the company adopted an agile approach to software development and delivery - launching products in rapid iterations and adjusting them based on customer feedback. The shift to agile helped the bank clarify its development strategy and its customer value proposition. It also prompted ING to redefine its employee value proposition by shining a bright spotlight on the high-quality engineering talent required to lead digital innovation.

We've digitized our processes to make transactions clear and easy for our customers. We've invested heavily in channels and touchpoints with our customers, introducing mobile and other technologies so that we can offer our services 24/7, anytime, anywhere. We've invested in analytics and in getting a 360-degree view of customers to better empower them to make important decisions about their financial assets. And we've introduced agile ways of working - in particular, a DevOps model.

If you are interested in learning more about our transformation and vision behind it, this session is for you.

As we reflect back on our numerous struggles with making Agile Teams more efficient and operate like well-oiled machines, we are often overwhelmed with wondering how we didn’t learn the lessons faster or earlier.  Life is too short to learn from just our own mistakes – we have to learn from others’ mistakes as well.

In this session, Dipesh will be drawing upon more than a decade of Agile experiences in multiple organizations across nine countries to share stories and challenges of transitioning into an Agile Leader, while also focusing on what we in the Agile community are struggling with most.

There has been a lot written about techniques for creating great Agile teams.  Dipesh will take these theories a bit further, and look into how Leaders can build great teams, not by using a new method or management style, but rather by understanding their own Agile team dynamics and behaviour.  

You will learn about the assumptions and challenges surrounding self-organizing Agile teams and how to build a stronger team of Servant Leaders.

If you are a leader or an aspiring leader of an Agile team, this session will provide clear implications for where to focus your efforts so that you do not worry about the wrong things. You will be inspired by knowing how to establish trust within the teams that is required to embrace uncertainty and ambiguity while confidently making better decisions.