Agile – For Maintenance Projects
Purpose of the session is to share experience of implementing Agile in Maintenance teams and have discussion to learn about challenges faced by others and guide them or learn from them
Outline/Structure of the Experience Report
The session intends to put lights on how we can make our client facing team, be it a customer support or technical support, to make them Agile friendly, be more visible to their total work, have very good judgement of planned vs unplanned work and be proactive in realizing the pattern of incoming issues and focus on stopping them rather than keep fixing them.
I will share our experience what we have gone through and how it helped us in reducing our client reported backlog by more than 50% in 3+ years
Learning Outcome
To share idea about working model through actual results of Agile Implementation Maintenance Team
Target Audience
Members who are part of day to day operations with client and leaders who want to introduce/improve on Sustaining/Maintenance Operations within their organizations
Prerequisites for Attendees
Basic understanding of Agile Principles, Values and Practices
Links
NA
schedule Submitted 5 years ago
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