From Doing the Things Right to Doing the Right Things
ING has been undergoing a large-scale transformation with respect to how we work. From waterfall to end-to-end agile, from a few, large, manually controlled IT changes per year to ten thousands of fully automated changes per month. From outsourcing where ING thinks and partners do to co-sourcing where thinking and doing is distributed with the partners. We have become proud but intrinsically face the risk we focus too strongly on how we work and forget what we do. Hence the strong focus on strategy definition, a QBR process, and Obeya rooms being the start and end of design thinking.
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Jisha Sharma - How would you know that you are solving the right problem?Jisha SharmaProduct ownerMckinsey & Company
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As published in one of the Harvard Business Reviews in early 2017, in surveys of 106 C-suite executives who represented 91 private and public-sector companies in 17 countries, it was found that a full 85% strongly agreed or agreed that their organizations were bad at problem diagnosis, and 87% strongly agreed or agreed that this flaw carried significant costs.
McKinsey is expert at problem diagnosis, once we indentify the right problem we have seen that the solution is less of a challenge. In today's digital world anything is possible as long as you can define "anything". Also we have learnt that any right solution is ultimately a mix of business as well as technology. Industry is moving towards business agility and it is not an easy job. Educating the business stakeholders and helping them understand the real value of agility is a task in itself. Also it is more complicated as it involves shifting the blocks which might have been there for years. As we all know, more risk leads to more gain and that is what we have seen here at McKinsey, as long as we get the right problem, focus and have that agile mindset, we are able to solve it. Would like to share the path we followed which led to success in these scenarios.
Apart from business agility, with experience, and working with brilliant McKinsey teams I have created some models which I will be delighted to present in the external world. One of the models I presented in Agile Gurgaon and is attached here through slideshare link.