A "Quality" Debate - Rethinking the mindset for non-negotiable Quality in Software Products

One of the key reasons for embracing agility is faster feedback which helps improve the perceived quality of a software product. And every team is focused towards delivering quality, no one wakes up in the morning with an idea to introduce defects, we naturally ideate to solve problems. Unknowingly though, dysfunctions always creep in and identifying a dysfunction is extremely difficult especially when you are a part of the dysfunction.

In this 45 min talk, I discuss about the importance of quality and how it's no longer negotiable even if Project Management principles tell us otherwise. I share stories from my past experience, and from organisations ranging from GM to Mumbai Dabbawalas that have embraced the "Quality is not Negotiable" principle and seen the difference.

I present the context of defect severity and how these may create an illusion of quality; how accountability of a single person (e.g.: Product Owner) may result in a "Lack of Commitment" dysfunction; and how cost is not really proportional to quality especially when it comes to delivering virtual products and services related to it.

I end the talk with practices that help build in quality and in the interest of an interactive session, many of these scenarios turn out to be debates since the context may differ; these debates are always good ways to solve problems (moving away from "Fear of Conflict").

This talk is based on my article titled The Entropic Future of Software Quality


Outline/Structure of the Talk

  • Explain the concept of perceived quality and its importance with agility
  • Consider a baseline for the debate (Project Management Triangle)
  • Present examples from my past experience while receiving the views from the audience
  • Highlight the dysfunctions of defect triage
  • Highlight the dysfunctions of a single owner of quality
  • Highlight the dysfunctions of skill-cost relationship
  • Revisit the essence of quality with software development

Please view the associated video for the flow of this topic as presented at the Pune UnConference 2018.

Learning Outcome

  • Understanding the perceived nature of quality
  • Highlighting the dysfunctions that affect quality
  • Mention simple practices to avoid pit-falls
  • Building high quality products that customers love

Target Audience

Developers, Project Managers, Product Owners, Product Managers, and anyone responsible for maintaining Quality.



schedule Submitted 2 years ago

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    • Vishal Prasad
      Vishal Prasad
      General Manager
      schedule 2 years ago
      Sold Out!
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