Conflict Management - The dream behind the complaint
A key question: What is the dream behind the complaint?
Remember that a complaint denies our basic instinct to speak the truth. By reflecting on this question, you can create a shift in perspective and behaviour and move past the complaint, opening the door to share the need that was not met or the hidden dream.
As coaches, we work and meet teams and individuals who live in constant frustration, constant complaining. Can you help them communicate their needs?
Outline/Structure of the Workshop
10min - Deconstructing the complaint
10min - Turn a complaint into a request
Learning Outcome
Understand the value of conflict navigation protocols in teams
How to “deconstruct” a complaint and turn it into a request.
How teams and individuals behave during the conflict and what information do those behaviours provide to coaches.
Target Audience
Scrum Masters, Coaches, Leaders
Prerequisites for Attendees
No pre-requisites
Video
Links
2019 - Aginext.2019 - London http://2019.aginext.io/speakers/
2019 - Regional Scrum Gathering India https://www.scrumalliance.org/courses-events/events/regional-scrum-gatherings/2019/regional-scrum-gathering%C2%AE-hyderabad,-india-2019/home
2018 - Regional Scrum Gathering Australia - http://scrum.com.au/our-presenters/
2018 - Agile Tour Brussels http://www.agiletourbrussels.be/#tile_speakers
2018 - Aginext.2018 - London http://2018.aginext.io/6-2/speakers/
Several Meetups
schedule Submitted 1 year ago
Recent Activities
- reply Raquel Silva replied "Hi Leena, I use this co..." on the comment Hi Raquel, Thank you for...schedule 1 year ago
- comment Leena S N commented "Hi Raquel, Thank you for..." on proposal Conflict Management - Th...schedule 1 year ago
- assignment Raquel Silva added a new proposal Conflict Management - Th...schedule 1 year ago
Public Feedback