Conflict Management - The dream behind the complaint

A key question: What is the dream behind the complaint?
Remember that a complaint denies our basic instinct to speak the truth. By reflecting on this question, you can create a shift in perspective and behaviour and move past the complaint, opening the door to share the need that was not met or the hidden dream.
As coaches, we work and meet teams and individuals who live in constant frustration, constant complaining. Can you help them communicate their needs?

 
 

Outline/Structure of the Workshop

Interactive talk with pair/group exercise
5 min - Introduction
10min - Deconstructing the complaint
10min - Turn a complaint into a request
10 min - How to formulate a request & Wrap up

Learning Outcome

Understand the value of conflict navigation protocols in teams
How to “deconstruct” a complaint and turn it into a request.
How teams and individuals behave during the conflict and what information do those behaviours provide to coaches.

Target Audience

Scrum Masters, Coaches, Leaders

Prerequisites for Attendees

No pre-requisites

Video


schedule Submitted 1 year ago

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