Real time insights for better products, customer experience and resilient platform

location_city Online schedule Nov 20th 06:00 - 06:45 PM IST place Zoom people 53 Interested

Businesses are building digital platforms with modern architecture principles like domain driven design,  microservice based, and event-driven. These platforms are getting ever so modular, flexible and complex.

While they are built with architecture principles like - loose coupling, individually scaling, plug-and-play components; regulations and security considerations on data - complexity leads to many unknown and grey areas in the entire architecture. Details on how the different components of this complex architecture interact with each other are lost. Generating insights becomes multi-teams, multi-staged activity and hence multi-days activity. 

Multiple users and stakeholders of the platform want different and timely insights to take both corrective and preventive actions.Business teams want to know how business is doing in every corner of the country near real time at a zipcode granularity. Tech teams want to correlate flow changes with system health including that of downstream stability as it happens.Knowing these details also helps in providing the feedback to the platform itself, to make it more efficient and also to the underlying business process.

In this talk we intend to share how we made all the business and technical insights of a complicated platform available in realtime with limited incremental effort and constant validation of the ideas and slices with business teams. Since the client was a Banking client, we will also touch base handling of financial data in a secure way and still enabling insights for a large group of stakeholders.

We kept the self-service aspect at the center of our solution - to accommodate increasing components in the source platform, evolving requirements, even to support new platforms altogether. Configurability and Scalability were key here, it was important that all the data that was collected from the source platform was discoverable and presentable. This also led to evolving the solution in lines of domain data products, where the data is generated and consumed by those who understand it the best.

 
 

Outline/Structure of the Case Study

We intend to talk about real-life platform creation experience of bringing in business and platform data under a single umbrella creating better products

  1. Business landscape, aspiration and operating environment - 5 mins
  2. Early attempts and learnings -  5 mins
  3. Bringing it all together - The “SuperData” Solution - 20 mins 
    1. Thinking from product lens for everyone
    2. Technology dimensions that conquered the needs
  4. Mindshift change powered by data impact and learning -  5 mins
  5. Thought around the applicability of datamesh retrospectively through our experience - 5 mins
  6. Q&A - 5 mins

Learning Outcome

  • How engineering and data platforms can be used to derive real-time business and system insights that help in proactive decisions. 
  • Approach towards creating self-service data analysis and visualization platform

Target Audience

Product Owners, Product Managers, Business Managers, Engineering teams

Prerequisites for Attendees

None

Video


schedule Submitted 1 year ago

  • Pramod Varma
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    Pramod Varma - Building for a Billion: Aadhaar and India Stack Experience

    45 Mins
    Keynote
    Intermediate

    Aadhaar is the world’s largest biometric identity programme covering about 16 percent of the world’s population. It also holds immense potential in improving public service deliveries and fostering digital and financial inclusion.

    As India's digital identity program,aadhaar has successfully covered more than 1.25 billion people. It is also one of India’s best case studies of scale. In addition to core digital identity systems, India's open digital infrastructure, collectively known as India Stack, also includes electronic payment, digital signature, digital locker, and data empowerment as its core layers.

    Pramod Varma, who is the Chief Architect of Aadhaar and India Stack layers will be sharing his experience of building these country scale systems.

  • Tina Vinod
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    Tina Vinod - Embracing Agility with Inclusion and Equity

    45 Mins
    Talk
    Intermediate

    In the wake of the pandemic and the challenges we have seen around us, organisations have realised how inequities can trickle down to many aspects within the sphere on workplaces, teams and practices we follow. It’s time to revisit old practices in more ways than one. 

    Aspects like lack of work-life balance, mental well being, asynchronous communication, extended virtual meetings, prolonged virtual pairing etc. impact us all. 

    To address this ThoughtWorks introduced the 'Inclusive Teams - Social Contract' an exercise for teams to re-look at their old ways, to arrive at an aspirational set of behaviours and social norms for inclusive ways of working at both the team and individual level. 

     

    It focuses on 4 key aspects -

    1. Building a culture of trust and inclusion - Supporting each other, feedback, empathy and cultivation.
    2. Schedules and Meetings - Best practices, setting personal boundaries and context.
    3. Communication practices - Tools, patterns and inclusive practices.
    4. Norms of engagement - Connecting as team, fun that is inclusive, welcoming & respectful.

    The inclusive team social contract helps teams understand and empathise with each other, acknowledge differences and personal context thus increasing team connect, productivity and shared accountability. It’s recommended that teams run this irrespective of whether they are working virtual/F2F/distributed/remote etc. 

  • Sneha Prabhu
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    Sneha Prabhu / Archanaa Ravikumar - Scaling up a modern digital business to reach a million users

    45 Mins
    Talk
    Intermediate

    Modern businesses have disrupted traditional industries by leveraging technology and have created new standards of excellence. They’ve paved the way for new business models to deliver better value to customers and to a larger scale of customers than ever before. Netflix killed the cable TV business. Amazon transformed our shopping experience. Fitbit brought personal health to the forefront. They've created products that are in the hands of millions of people across the world.

    Disruption of this magnitude is possible only by intersecting a strong engineering culture with a product strategy that is driven by customer insights. Today, stand-alone products are passè - platforms form a crucial foundation for an ecosystem of consumers, merchants and service providers. They enable businesses to reach a larger customer base, and shake up the industry. 

    We relate the story of a true digital disruptor - an organization that chose to focus on turning the insurance industry on its head and changing how people think about their personal health. This is a story of ups and downs, of experiments and learning, of technical excellence and user-centric focus. Follow along with us, from once-upon-a-time-an-idea-was-born all the way through to the-users-lived-healthily-ever-after, in this story of how technology overhauled a traditional industry forever.

  • Sunil Mundra
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    Sunil Mundra - Embracing Complexity-A Case Study of leveraging 'Agent' Interactions

    20 Mins
    Talk
    Executive

    The primary challenge which leaders are facing is to evolve their enterprises to deal with increasing complexity in the external environment. Leaders are constantly having to deal with circumstances which are volatile, ambiguous and uncertain, which are the result of increasing complexity.

    In this talk, the speaker will focus on one key characteristic of complexity, viz. how interaction between 'agents' in a complex system produces value. The speaker will present a case study of how leaders in an enterprise leveraged this characteristic to create value, in their Agile Transformation journey..

  • Vivek Ganesan
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    Vivek Ganesan / Kiran Kashyap - Creating Happy Engineers - Anecdotes from the Trenches

    20 Mins
    Experience Report
    Intermediate

    What if we narrate 3 anecdotes about unconventional means to create happy engineers?

    Story #1 - How a product owner made the engineers happy by articulating their customers' extra sleep due to the team's work?

    Story #2 - How did a 'rewards committee'  come up with a reward for a winner of an in-house contest, with a budget of 0 INR?

    Story #3 - How did a 'product team' take on the adventure of killing the mutant invaders using JavaScript while saving money for the organization?

  • Atmaram Naik
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    Atmaram Naik - Automation beyond test - Test Data as Code

    20 Mins
    Demonstration
    Intermediate

    Whenever we talk about automation we generally limit ourselves to tests (Be them Unit, Integration, or End to End).

    Yet, We spend a considerable amount of time on Test Data Creation (Unknowingly and Unwillingly) during many other Day to Day activities.

    In this talk, I will demonstrate different tools along with one open-source tool "Corr" (that I made) to write test data as code. One can parameterize, randomize, correlate data creation steps in this code and each code snippet can be directly run from the IDE plugin that supports this data creation code language.

  • Tom HENRICKSEN
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    Tom HENRICKSEN - Humans are hard, Code is easy

    Tom HENRICKSEN
    Tom HENRICKSEN
    Speaker
    Code is Easy
    schedule 1 year ago
    Sold Out!
    45 Mins
    Talk
    Beginner

    Are you a frustrated developer who feels like they know enough? However, the success you thought you would have is out of reach. You see others who make better strides but why? Is it a skills gap? Come learn how to set yourself apart as a developer and learn the skills of influence and collaboration.

  • Nilesh Kulkarni
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    Nilesh Kulkarni - Building The Digital Workforce For The Disruptive Innovation

    45 Mins
    Workshop
    Intermediate

    While we see disruption happening everywhere and the world is experiencing unforeseen crisis, many organizations are not able to respond quickly to these situations. One of the primary reason is their current workforce is not ready for it.
    In this session, I will share my experiences of how some of the organizations we have worked with,  have built the digital workforce and nurturing such talent to take on these challenges, embrace change and move fast.
    The areas that I will cover in this session are around building digital talent portfolio, hiring for culture, building the learning organization and scaling the workforce in a non linear way.

  • vinaya muralidharan
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    vinaya muralidharan - 10 Surprising Reasons Your Agile Transformation Is Stuck

    vinaya muralidharan
    vinaya muralidharan
    Agile Coach
    Fiserv
    schedule 1 year ago
    Sold Out!
    45 Mins
    Talk
    Advanced

    If you have witnessed enough Agile transformations, you have probably experienced a plateau in the journey; or worse, you have experienced “the great dip”.

    Agile Transformations frequently start with a lot of fanfare, see a fast-paced adoption laced with early successes, and then settle into a plateau where we experience little to no improvement OR begin a slow, painful slide into a trough where behaviors start regressing to old ways.

    What keeps us stuck on the plateau of change? What might drag us into this great dip?

    There are the usual suspects – management has found the next shiny object, coaches and transformation agents only know how to help us get this far, all the easy stuff is done, the frozen middle (management) never really unthawed and so on.

    People with a lot of experience in helping with transformations will know to watch out for these and would have developed ways to navigate these obstacles – we know what they look like and we have developed a reliable range of responses to them.

    What really blindsides us are the watermelons! Stuff that looks green on the outside but is a dangerous shade of red on the inside. Surprising traits that are superficially positive but can real drag a transformation effort down.

    Through this talk I will draw upon my experience of over a decade in Transformation roles to share what these Watermelons are, telltale signs that these are lurking in your system  and ideas to tackle them.

  • Hrishikesh Karekar
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    Hrishikesh Karekar - Influence of Coach & Leaders’ Bias on Agile transformation outcomes

    20 Mins
    Experience Report
    Intermediate

    Agile transformations happen in a particular context, with two very critical parameters. One is the orientation of the coach who is guiding the transformation. The second is the leaders - who are key stakeholders and decision-makers in the organization transforming. Programs often observe differing results based on these parameters. This model which is a conceptual one attempts to capture the same and looks at the influence of those parameters and possible outcomes. Based on the coach and leader dispositions, the outcomes could range from conflict, checklist agile, or other antipatterns. This model is a thinking tool that can be leveraged by participants to provide insights into and ponder on the state of their agile transformations and how they can move towards better transformation outcomes.

    The session will orient the participants towards this model with real-world examples from large-scale implementations.

  • Anirvan Lahiri
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    Anirvan Lahiri - From Design Thinking To Ecosystem Thinking: Time For A Radical Shift Inside The Enterprise

    45 Mins
    Talk
    Executive

    Design thinking is fundamentally important to product innovation. It is perhaps to product-market fit what the compass and the sextant were to ocean navigation in the age of sail.  Yet as software keeps on eating the world and enterprises face a risk of obsolescence and disintermediation, is design thinking enough to keep disruption at bay? Is it enough for enterprises to focus obsessively on their users? Or is such focus - so vital to every startup - too limited and too limiting, when it comes to driving solutions to Enterprise scale disruption?

    We believe that preempting or countering disruption requires supplementing design thinking with Ecosystem thinking. We believe Ecosystem thinking is a distinctive approach, that is far better aligned to the skill profile of large enterprises. Yet it is poorly understood and poorly practiced (if at all).

    The purpose of this talk is to create awareness of Ecosystem thinking as a distinctive approach that should the primary sensible default at an Enterprise scale. Given the relative unfamiliarity of many of its key tenets, the goal is to not to overburden the audience with excessive theory about Ecosystem thinking but to have an engaging session that showcases ecosystem thinking in action, centred around the history of the innovation of the typewriter and the establishment of QWERTY as the default standard for typewriters. While the example is somewhat anachronistic, it is intentionally so. The goal is to demonstrate that the core concepts of Ecosystem thinking have lasting applicability and that Ecosystem thinking is a natural successor to concepts like strategic power and game theory that are well established in business strategy but poorly integrated into product innovation frameworks like design thinking.

    What is Ecosystem thinking? How different is it from product or platform thinking? Why should Enterprises redesign their innovation playbooks based on Ecosystem thinking? These are some of the questions that the talk will look to trigger.

     

     

  • Mia Horrigan
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    Mia Horrigan - Want to prevent the "productivity dip" - rethinking how to approach change management

    20 Mins
    Talk
    Intermediate

    The usual suspects in change management models plot a familiar curve when describing the impact of change on individuals, teams or enterprises as a whole. When a change is implemented, at first there is a “dip”; in knowledge, in competence, in confidence, in emotional state, in cooperation, in performance. Organisations and their people go through a decline before moving on to realise the desired benefits of the changes they are implementing. But what if we could accelerate the learning and smooth out this "productivity dip"?

    The traditional change management discipline seeks to address this issue but the approach is hampered by being inherently linear in nature, having grown up supporting traditional linear program management practices. The more complex an organisation’s change portfolio is, the more the traditional linear approach to change management isn’t going to cut it. As contemporary organisations focus more on enterprise level business agility, opportunities arise for the change management discipline to move away from the fixed time, cost and scope criteria of linear change management, towards an agile organisational change management strategy underpinned by continuous engagement, regular feedback loops and the ability to pivot in response to feedback and changes to market conditions.

    The terminology of ‘productivity dip’ or even ‘performance dip’ comes with connotations of activity-based measures and have a way of anchoring the change process into a linear predefined ‘push’ of information. Mia will explore that by re-framing ‘productivity’ as ‘value delivery’, the outcome and impact on people is brought back into focus in the change portfolio. Ultimately, an agile change management approach will help you to build a change program that truly welcomes changing requirements.

    Mia will show how Agile change management returns the customer to centre stage. In the context of agile product management rolling out smaller changes more often, agile change management activities can start to genuinely deliver their change management outcomes as intended to decrease the depth and duration of the dip. The change curves modelled for individuals, teams and organisations remain relevant, but each step will be small, anticipated, and normalised. This session will explore how to use Agile Change Management approaches to ensure that business readiness is part of each iteration rather than something that is done later downstream. This means that the productivity dip of the traditional change curve becomes downsized into insignificance in a sustainable ongoing improvement journey founded on the small incremental iterations of evidence-based inspection and adaptation.

  • Rucha Ramchandra Kapare
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    Rucha Ramchandra Kapare - Personal Introduction Manifesto : Knowing people for life!

    20 Mins
    Talk
    Intermediate

    How do you introduce yourself at a conference or any event? Your name, your designation, your years of experience probably. How many of the new people whom you have met for the 1st time at conferences do you remember, a handful? Probably none? 

    The regular formal introductions don't excite the human brain. In events I have met people who spoke about having horses as pets or people who brew their own beer and I remember them very clearly and attach a memory/rather recall a memory as soon as I bump into them somewhere, versus the people who gave some professional designation, year based introduction etc. 

    Human brain works in exciting ways, if I have to explain it with Pixar’s ‘Inside Out’ analogy then it's the personal touch which helps create more memories compared to the dry professional summaries. And this personal touch is the core of the ‘Personal Introduction’ Manifesto. 

    While 1. The organization you work at, 2. Educational Background, 3. Designation, 4. Work experience history is important while introducing yourself to someone. We should give more importance to our 1. Geographical origin, 2. Social Structure 3. Interest and hobbies 4. Personal Qualities. Just like the agile manifesto, i.e, while there is value in the items on the right, we value the items on the left more. 

     

    Where can it be used

    I have been using the ‘Personal Introduction Manifesto’ since 4 years and it has proved to be of great value 

    1. When a new team starts working together, helps build rapport and a personal connect between them
    2. When a new member joins an existing team, new aspects of existing members come forward(they cant repeat what they said when the team was built)
    3. Works very well for remote teams too
    4. Ice breaker in big workshops, inceptions
    5. As a team building/bonding activity
    6. Visual facilitation, when people draw it themselves
    7. Foster collaboration
    How does it help

    It helps in 

    1. Creating a personal connect among new people
    2. Learning more about the people you already know
    3. Team bonding outside the professional connect
    4. Identify people with similar interests and bond
    5. Creating your personal introduction map which can be reused 
    6. A document with all team member map can also be used in the on boarding deck
  • Aditya Kulkarni
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    Aditya Kulkarni / Madhubala Phani Mukthinutalapati - Co-designing ‘Experience Vision’: How to create a compelling experience vision for your products & services

    45 Mins
    Talk
    Intermediate

    Over 75% of organizations struggle to design products and services that attract, engage and retain customers. Today, product & design leaders must develop effective customer experience vision to optimize customer interactions and drive business outcomes for the times to come to remain competitive.

    How does one play a meaningful role in building future visions for a product or service? Can the long-term future vision be powerful enough to break through the fogginess of today’s ambiguity? Can it be a utility tool acting as a strategic direction setter? And most of all can the vision connect & motivate the teams and stakeholders to believe and stay invested in the story over time?

    These were the exact questions we had in mind when we were deriving our Product visions for various clients across different domains. We have experimented with “Experience Vision”  as an early stage tool and the suitability of ‘Experience Visions’ built a strong conviction to answer a lot of these above questions.

    In this talk we would like to share our practical experiences towards our approach of ‘Co-designing Experience Vision’.

  • Shilpee Sharma
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    Shilpee Sharma - Does Successful MVP help customer delight? Let’s TALK…

    Shilpee Sharma
    Shilpee Sharma
    Agile Delivery Manager
    Mastek
    schedule 1 year ago
    Sold Out!
    20 Mins
    Talk
    Intermediate

    CUSTOMER OBSESSION! Does this sound negative? I don’t think so… Why?

    Living in a new era where Digital is the KEY, every next day brings something new on the plate. Customer asks ‘can it be quicker?’, ‘can I get more options?’, ‘Can I get additional cherry on the ice-cream?’

    This change in Dynamics, have set a very high customer expectation. And it’s us, who are the culprits to set this up by doing fantabulous job and raising the bars!!

    What do you think how we can compete with our own previous SUCCESS to deliver more? Or even improving ourselves looking back at our learning?

    Does any methodology, approach with the right agile mind-set help customer delight? How does it compliment working with MVP. Let’s TALK

  • Madhubala Phani Mukthinutalapati
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    Madhubala Phani Mukthinutalapati / Ramani Siva Prakash - How Product Led growth mindset help build customer obsessed products in the Human-centred era ?

    20 Mins
    Experience Report
    Intermediate

    Simply put, Product-Led Growth is a strategy that uses the product as a channel to drive business KPIs, such as revenue, engagement, and outreach without dependencies on marketing and sales or other parts of the organization.  PLG thinking primarily allows businesses to go really close to the customers to deliver impact and value via products and services.

    In this talk, we are going to present the building blocks of Product Led Growth Mindset and how we were able to create a culture of building human centred value with

    • a) Frictionless Product Introduction over Forced Product Adoption,
    • b) Customer Engagement & Empathy over automated self-service models 
    • c) Investing in User Feedback over Business Priorities
    • d) Experimentation at core over long-haul roadmaps
  • Vishal Prasad
    Vishal Prasad
    General Manager
    Thoughtworks
    schedule 1 year ago
    Sold Out!
    20 Mins
    Experience Report
    Intermediate

    In 2017, a couple of developers on my new team approached me with a strong feedback; they didn't understand the stories / requirements I was providing them. In fact, the stories barely had any details of how the requirement was to be fulfilled for our customers. They were frustrated and I didn't know any better because that's how I had always provided stories. I didn't want my developers to be frustrated, nor did I want my customers waiting for their requirements, so I asked my developers how they wanted their stories. What followed was the most amazing video I had ever seen until then - Josh Darnit's Exact Instructions Challenge.

    It's amazing, a father asks his kids to provide with the exact instructions to make a peanut butter & jelly sandwich. Initially they fail but finally they manage to write the best instructions there could be to make the sandwich making their father (read customer) very happy and no longer hungry. That's how I should be writing my stories they said, as detailed as it can be with no room for ambiguity and that's what I did. My developers were happy, my manager was happy, my customers were happy. 2021 saw an explosion with re-share of this video by many on LinkedIn, tagged the importance of writing detailed stories and it was appreciated by hundreds if not thousands of comments. Today however, I tag this practice as an Appreciated Anti-Pattern.

    What is an Appreciated Anti-Pattern? These are practices when used under a particular context prove to be counterproductive however the negative effects get camouflaged pretty well to the extent the practice receives appreciation for its efforts. And there are tens of such practices just in the space of Business Analysis alone, which is also a book that I wish to publish soon (no kidding). Take the Exact Instructions Challenge for example; yes it helps the team receive their customers' requirements on a platter which is great and highly appreciated; at the same time, it kills the conversational-negotiable-lightweight aspect of User Stories that leads to loss of self-organization, collaboration, and innovation to a great extent.

    Unfortunately what I've observed is that I have spent years making this appreciated anti-pattern visible to teams after teams; in-fact a major portion of my work (life) revolves around this. And yet not many of my clients have been productive to embrace it fully; I don't blame them, it's not easy, but there's a way (a few ways actually). An extended version of the Zero Defect Policy is my way of tackling the Exact Instructions Challenge that not only improves the quality of our products but makes the teams more self-organized, more productive, more collaborative, and more innovative. Now why wouldn't one want that? That's my talk.

    Note: Although I have run a number of workshops around this topic, I have never delivered a 20 minute talk around this before so please bear with me while I prepare & submit a shorter (more impactful) version of this topic for your review.

  • Siddharth Kulkarni
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    Siddharth Kulkarni - Cloud Native - The Why, The What and the How

    45 Mins
    Talk
    Intermediate

    Cloud Native is a loaded term, and it’s been hijacked by marketeers. In this talk, I intend to demystify the concept of Cloud Native and explain the Why, the What and the How of Cloud Native. The talk also includes a short demo that would show a sample cloud native application development workflow.

  • Alex Sloley
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    Alex Sloley / Sarah Skold - ATHENA - Agile Coaching Ethics Framework

    45 Mins
    Talk
    Beginner

    “Principles aren’t principles when you pick and choose when you’re gonna follow them." – Chidi Anagonye, The Good Place 

    Have you ever been in a gnarly situation where you really struggled to make a decision? Should I go left or should I go right? Should I go over or should I go under?? Should I stay or should I go??? How the heck do you navigate these messed up situations?! And at the end of it, how do you know whether what you chose to do was ‘right’?  

    Big dilemmas can get us pretty worked up, and when the emotions roll in, we often let our instincts take over, while our brains forget to think. That’s where ethics steps in. Ethics is the difference between what you have a right to do and what the right thing is. Ethics ain’t easy, but having a framework to look at complex situations supports us enables us to put the emotions to one side, and consider things more objectively. In this session we will face some big dilemmas, explore the idea of making decisions with ‘good’ reasons, and discuss how to guide and coach others to develop their ethical reasoning.

  • S Shreeram Narayan
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    S Shreeram Narayan / Vinod Sankaranarayanan - RESIGIENCE

    20 Mins
    Talk
    Executive

    As the human race is forged through the fire of COVID-19, intelligence lies in not fighting a new battle with old armour. It's time to upgrade, rewire & focus on building a higher order skill that combines Agility and Resilience. Resigience will help people to tread with renewed hope, newer skills and nuanced etiquettes. This session will delve into how Resigience has impacted the Citizen, Country and Corporates through one of the most testing times that has unfolded.

    We will introduce the notion of the Resigience Juggle and end the session with getting the audience to plot various incidents on the Resigience Matrix.

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