You Build It You Run It sounds great... but it won’t work here!

location_city Online schedule Sep 22nd 05:15 - 06:00 PM IST place Zoom people 65 Interested

You work in an enterprise organisation. You’ve got lots of delivery teams, and a central operations team that does deployments and production support. You need daily or weekly deployments. You need 99.9% reliability, and less than 1 hour to restore. You need a growth mindset, and learning culture.

The good news is you can have it all with You Build It You Run It. It’s an operating model in which on-call product teams build, deploy, operate, and support their own digital services.The bad news is... well, for some, it’s a bit controversial. It’s a 15 year old idea that flies in the face of traditional IT, and still isn’t well understood in enterprise organisations.

You’ll hear:

  • How You Build It You Run It can be proven to protect more revenue than it costs
  • How developers can be encouraged to try, and even enjoy, being on-call
  • How to clearly establish who to hold to account for reliability
  • How to build an effective, repeatable incident management process
  • How developers can spend most of their time on product features, not fires
  • How to balance demand and availability of specialist skills

This talk demystifies You Build It You Run It fears, drawing on experiences from multiple enterprise organisations who’ve successfully implemented on-call product teams. It explains how to simultaneously achieve frequent deployments, high availability, and a high rate of learning across many teams and digital services.


Outline/Structure of the Talk

This talk is inspired by Jez Humble’s 2016 talk ‘Continuous Delivery sounds great but it won’t work here’ It includes:

  • What is You Build It You Run It and its forebears
  • What’s involved in deployment throughput
  • What’s involved in service reliability
  • What’s involved in learning culture
  • It’ll cost too much!
  • Developers won’t want to do it!
  • Our Ops manager has to be accountable!
  • There would be no incident management!
  • We would drown in BAU maintenance work!
  • We would need 20 DBAs for our 20 delivery teams!

Learning Outcome

You Build It You Run It is a hybrid operating model, which can co-exist with a central operations team:

  • On-call product teams can achieve a level of throughput, reliability, and learning culture that working with a central operations team cannot
  • Run costs need to be weighed against revenue protection and opportunity costs
  • Making one person accountable for the reliability of everything isn’t necessary
  • Incident managers can help on-call developers with an effective incident response
  • Developers can balance product features and BAU maintenance work themselves
  • Highly skilled, in demand staff like DBAs can happily remain in a central team

Target Audience

All conference attendees


schedule Submitted 1 year ago

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    Ben Conrad / Gerald Benischke - Securing digital services at HMRC Digital

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