Sandwiches, trash and doing the little things right
“When nothing seems to help, I go and look at a stonecutter hammering away at his rock, perhaps a hundred times without as much as a crack showing in it. Yet at the hundred and first blow it will split in two, and I know it was not that last blow that did it—but all that had gone before.”
― James Clear, Atomic Habits
What we all see as a big transformation, is actually the sum total of all the little things that add up to such big events. Yet, how often, we ignore those little things, but instead keep trying to achieve the big transformation through large scale changes.
In this talk, I explore the value of building trust and human connection, the power of little habits, and how, even the best intentions of doing the right thing and doing the thing right, can fail miserably if we don't address the issues at the system level.
Outline/Structure of the Case Study
We begin by understanding the ask around transformation - which is to to transform behaviors, embed new ways of working and build software delivery capability of the teams.
While our outcomes sound so big - what does that really mean on the ground?
What could be our approach while we aim to achieve such large scale transformation?
We then explore the value of human connection while we aim for agile transformation. We do a bit of book reading from the book - Team of Teams: New Rules of Engagement for a Complex World by General Stanley McChrystal who shares a story of Lieutenant Commander Conway to explain the value of building trust and relationship.
We then move into the power of little habits. We explore how doing the little things right, repeatedly and consistently, over a period of time, takes care of the big things.
Towards the end we talk about - how, even the best intentions of doing the right thing and doing the thing right, can fail miserably if we don't address the issues at the system level.
Some key lessons from this case study that we explore in the talk:
Lesson #1 - The value of building trust and relationship (before coaching)
Lesson #2 - Focus on doing the little things right, repeatedly, consistently, over a period of time - the big things get taken care of.
Lesson #3 - Coaching is needed at all levels of the organisation for the transformation to be sustainable.
Delivery Leads, Product Managers, Engagement Managers, CxOs