Systems Thinking for Happy Staff and Elated Customers

location_city Online schedule Sep 22nd 03:00 - 03:45 PM IST place Zoom people 53 Interested

Every organisation has problems to overcome. At first glance they seem daunting: software bugs, financial issues, staff troubles, operational woes.

However: what if all these problems weren’t disconnected, but actually stemmed from the same underlying cause? What if - by tackling that underlying cause - we could make all those obstacles disappear in one go? And, what if it was surprisingly simple to find that underlying cause?

This talk draws on the Theory of Constraints and aims to provide you with the tools you need to understand and uproot the cause of complex, cross-functional problems that cause widespread pain and all too often go unaddressed.

 
 

Outline/Structure of the Talk

1. A story of Weyland Yutani and slowing software delivery.

2. Your turn at thinking in systems.

3. A story of Tyrell Corporation and unhappy staff.

Learning Outcome

Organisations are complex and interconnected, where tackling obstacles in isolation often has a low impact and a high cost. However, cause-and-effect thinking allows us to see simplicity in complexity, so that we can:
1. Find and focus efforts on underlying cause(s) to eliminate many obstacles
2. Understand why changes anywhere that isn’t an underlying cause leads only to temporary improvement
3. Accept why previous attempts to improve things may have been unsuccessful, and improve future attempts

Target Audience

All conference attendees

Video


schedule Submitted 9 months ago

  • Jeff Gothelf
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    Jeff Gothelf - Outcome-based Product Planning

    45 Mins
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    Roadmapping is a flawed concept in the age of Agile. Maps, by their definition, are linear and we don't build linear products and services any more. We build continuous systems. Nevertheless, we have to be able to create and provide some plans for our teams, leaders and customers to set expectations about the ongoing improvements and future of the services we build. How do we communicate that effectively in a continuous world? How do we ensure the voice of the customer is included in these plans?

    In this talk, Jeff Gothelf will discuss the concept of outcome-based product planning. Using specific examples and detailed tools, Jeff will show how taking a customer-centric look at product strategy and creating continuously improving plans ensures the teams maintain their agility, customer-focus and ultimately, the success of their product.

  • Bart den Haak
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    Bart den Haak - How to make OKRs Lean again

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  • Steve Tendon
    Steve Tendon
    MD
    TameFlow Consulting Lmited
    schedule 11 months ago
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    45 Mins
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    The metrics and signals produced are also used to trigger collective psychological flow states leading to sustainable and optimal human experience at work.

  • Jessica Cavallaro
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    Jessica Cavallaro / Roslynn Jackson - How Can Agility Transform Education to Prepare Students for the Future?

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