Systems Thinking for Happy Staff and Elated Customers
Every organisation has problems to overcome. At first glance they seem daunting: software bugs, financial issues, staff troubles, operational woes.
However: what if all these problems weren’t disconnected, but actually stemmed from the same underlying cause? What if - by tackling that underlying cause - we could make all those obstacles disappear in one go? And, what if it was surprisingly simple to find that underlying cause?
This talk draws on the Theory of Constraints and aims to provide you with the tools you need to understand and uproot the cause of complex, cross-functional problems that cause widespread pain and all too often go unaddressed.
Outline/Structure of the Talk
1. A story of Weyland Yutani and slowing software delivery.
2. Your turn at thinking in systems.
3. A story of Tyrell Corporation and unhappy staff.
Organisations are complex and interconnected, where tackling obstacles in isolation often has a low impact and a high cost. However, cause-and-effect thinking allows us to see simplicity in complexity, so that we can:
1. Find and focus efforts on underlying cause(s) to eliminate many obstacles
2. Understand why changes anywhere that isn’t an underlying cause leads only to temporary improvement
3. Accept why previous attempts to improve things may have been unsuccessful, and improve future attempts
All conference attendees
schedule Submitted 9 months ago
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