As we head into the third year of a global pandemic - facing economic & political uncertainty, customer retention is becoming a huge challenge. This is why retention has replaced growth as a north-star metric. Mainstream companies are:

• putting the "Customer Journey" front and centre
• leveraging habit-stacking in early product design
• using narrative storyboards to test concepts quickly
• setting up a pre-launch community to accelerate product/market fit

In this dynamic keynote, you'll hear real-world stories that will help you learn 3 key tips for building a high-retention product/platforms:

Tip 1: Leverage Habit-Stacking to remove friction & drive uptake

Tip 2: Build feedback & progression around customer transformation

Tip 3: Develop your re-engagement loop before polishing your onboarding

Today, there is no dispute that Diversity, Equity and Inclusion (DEI) should be a business priority. Significant results call out its impact on employee engagement, experience, connection, trust, performance and enabling inclusive organizational culture. 

From its inception, Thoughtworks' approach to DEI has been fundamental to our values, culture, vision, community and business strategy. We understood early on that the true value of DEI can only be realized if it’s integrated within all aspects of the business, across functions and specifically within teams. 

Thoughtworks has been an early adopter of agile software development and Extreme Programming (XP). As leaders in this space and an organization whose very foundation is built on the pillars of DEI, Thoughtworks has benefitted from years of following a unified approach of integrating Agility, XP and DEI principles into our software teams, thus bringing the best of these together. 

In this talk we will share our learnings, success stories and perspectives of integrating DEI with an organisations Business Agility journey and why this is much needed in the changing landscape of our businesses today. 

This may sound a little outdated but I designed this workshop during COVID times to engage stakeholders better by using User Stories more efficiently. The idea of the workshop is to help people move away from the notion that User Stories are merely a As a .. I want .. so that writing template to a full fledged way of engaging with every stakeholder involved during a product's lifecycle. The topics covered include myth busters around user stories, 3 amigos, specs by examples, BDD, ATDD, Zero defect policies, etc.

The deployment pipeline is a central idea in Continuous Delivery. It represents the channel through which ideas inside your business flow to the outside world so that they can be delivered to your users in the form of working software. First steps in creating a working deployment pipeline are very rewarding. They help to improve the quality of the software that you create and usually lead to happier users. 

Most of the world’s largest organisations are attempting an enterprise Agility transformation but not all are succeeding. One recent study shows that 75% of all Agile transformations fail. This makes us wonder if the Agile values and principles from the 20-year-old Agile Manifesto is still conducive to today’s new ways of working? 

We need to recognise that while new technologies bring some consolation for overcoming the challenges of new ways of working, the real secret to success is hidden in the mindset and cultural shift. Leaders who focus on providing psychological safety in a modern workforce culture are helping their employees be the best versions of themselves, both physically and mentally. 

Drawing upon more than a decade of Agile transformation experiences in multiple organisations across nine countries, Dipesh will share real-life case studies and insights in this highly interactive session to provide clear guidelines, organised around seven key areas that will be useful for leaders and organisations wanting to unleash the full potential of their Agile teams. Be inspired by knowing what serves to catalyse and nourish a modern workforce culture – and what does the opposite.