The evolution of Customer satisfaction
"Our highest priority is to satisfy the customer..." Says the agile manifesto. But how do we achieve customer satisfaction?
This topic has been bothering many people and organizations over the years and we have witnessed several approaches and practices to try and reach this Holy Grail.
During this session I will review the evolution of customer satisfaction, starting at the dawn of history and ending with the tools and practices of today.
I will review the tools being used by today's successful organizations and will provide some tips and advice on making sure your customers are happy.
Outline/Structure of the Talk
- The history of customer satisfaction.
- Do's and dont's with regards to making your customer happy.
- Modern tools to enhance customer satisfaction.
Learning to keep your customers happy :)
Scrum masters, Product owners, managers and everyone else interested in bringing joy to his customers
schedule Submitted 6 years ago
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