[Remote] This is not the command-line: Seven Ways Humans Talk to Each Other
Were you mad when you first realized that sudo doesn’t work on humans? Getting someone to understand us and to follow our suggestions take a lot of effort. And sometimes we struggle understanding others and make sense of what they want. Why can’t they say what they want openly? Why can’t they understand what I am saying?
It’s because we are human, and we talk in different ways. In this session we will talk about 7 different conversation styles all humans use. We will discuss how each style can be used to create harmony and mutual understanding. We will focus on biases in coaching scenarios, and cover other factors that impede with open, strong connections to our colleagues, mentees and customers. We will share field-tested tips and tricks that will help you keep focus on understanding and not jumping to conclusions during interviews, coaching sessions or tough management conversations.
Outline/Structure of the Talk
- 0-3 Mins: Intro
- 3-8 Mins: Conversation styles
- 8-12 Mins: Importance of unbiased listening in empathetic conversations
- 12-16 Mins: Switching conversation styles in coaching, hierarchies and at home
- 16-18 Mins: Awareness about what conversation style we are using
- 18-20 Mins: Wrap up
I am also comfortable with changing the format to a longer talk or to a workshop.
Learning Outcome
Participants will learn about 7 conversational styles that we use throughout our daily lives: Leisure, Theatrical, Interrogative, Evaluative, Therapeutic, Persuasive, and Empathetic. I will demonstrate the advantages of empathetic conversation in coaching scenarios. I cover what kinds of biases arise in coach-coachee conversations. I share examples and personal tips on how these biases can be noticed and lessened with practice.
Beginners from all backgrounds will get an overview of different conversation styles and recognize our human biases in listening and understanding other people.
Target Audience
Anyone who is in a managerial position, in a coach position, or needs to work closely with other people to first understand their needs.
Prerequisites for Attendees
No prerequisite information is required.
Links
My talk about using Design methods in a DevOps context: https://www.youtube.com/watch?v=tV45LOsmmHI
I talk about five of these conversation styles in my book, Product Research Rules ( https://www.amazon.co.jp/-/en/C-Todd-Lombardo-ebook/dp/B08P54WNKD/ ) which hopefully will be available in Japanese this year.
schedule Submitted 1 year ago
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Call for Proposals CLOSED
Ended on Mar 3 '22 01:00 PM JST
Call for Speakers 登壇者の募集
セッションのスピーカーを募集します。DevOpsに関わる技術やケーススタディ、組織内の活動、組織外のコミュニティ活動など、幅広いセッションのご提案をお待ちしております。
We’re looking for a mix of technical and cultural talks that relate to the central conference themes.
Deadline for posting : 1 pm on Mar 3th (JST: UTC+9)
投稿の締切: 3月3日13:00 (日本時間）
※3月1日の締切日にサービストラブルがありましたので、影響を考慮し締切を3月3日13:00（日本時間）に延長しました
Session Type / セッション・タイプ
2つのタイプのセッションがあります。
- レギュラー・トーク：フル（45分）かハーフ（20分）のいずれかになります。
- ライトニング・トーク：ライトンニング・トークのセッションタイム中におこなわれます。各5分のスロットとなります。
There are two types of sessions planned:
- Regular talk; these will be either full- (45 minute) or half-length (20 minutes) talks.
- Lightning talk; these are presented in during a lightning talk session. They are 5-minute slots.
Session Categories / セッション・カテゴリー
- how-to-begin-devops：はじめの一歩
- infrastructure-as-code：インフラ自動化(IaC)
- agile-testing：アジャイルテスティング
- quality-engineering：品質エンジニアリング
- customer-success：カスタマーサクセス
- thoughts-and-experiments：新しい提案や実験
- continuous-delivery：継続的デリバリー
- administration-and-security：インフラ管理とセキュリティ
- low-code-no-code：ローコード、ノーコード
- collaboration-of-organizations：組織間のコラボレーション
- microservice-and-containers：マイクロサービスとコンテナ技術
- serverless-computing：サーバーレス・コンピューティング
- logging-monitoring：ログとモニタリング
- testing-in-production：本番環境でのテスト
- metrics-and-management：メトリクスとマネジメント
Language / 言語
日本語がメインの言語となりますが、半分ほどのトークは英語でおこなわれる予定です。
英語でのトークをご希望の場合は使用するスライドを事前にご提出下さい。同時通訳の事前準備に利用致します。日本語を話されない方も、事前にご本人の日本語レベルをお知らせ下さい。
Although Japanese will be the primary language of the conference, we’re striving for about half of the talks to be in English.
If you’re planning on submitting an English talk, please note that it will be very important to prepare the slides well in advance, so that we can prepare for simultaneous translation. While you won’t be required to speak or understand Japanese, please note your Japanese language-level.
kyon _mm
Yotaro Takahashi
Satoshi Yokota
Tadahiro Yasuda
Yotaro Sato
