Understanding deeper needs
DevOps efforts usually start with a technical need that is closest to the surface. However, there may be other underlying needs that are not articulated by the request owners. As DevOps practitioners, we can integrate subtle yet effective interviewing techniques into our 1:1s and meetings to collect these deeper, hidden needs.
Outline/Structure of the Talk
- What people say vs what people do
- Hidden layers and motivations
- Basic techniques from interviewing pros
- Tips for decomposing IT requests
Learning Outcome
Participants will be able to use interviewing techniques to allow their counterparts to express not just the requests, but their needs.
Target Audience
Anyone who is in the position to work with direct requests from other teams.
schedule Submitted 7 months ago
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