Can we think of using System Thinking combined with Lean/Agile principles for Operation/Support Teams ?

Agree, the most common thought is to use the Kanban approach. But will only Kanban approach can solve the problems for teams which are very much into executing ITIL practices for ages ?

In organizations having significant operations in the area of Application Maintenance/BAU Agile implementation is not easy (forget about scaling in the first place).

Considering the nature of work when compared to the product development space where the focus is on knowledge work significant changes required in cultivating Agile mindset (there is no text book/standard approach).

Here in our organization we have tried and experimented on using Kanban (along with combination of Lean/System Thinking approaches) to create an agile organization that focus on automation, value driven delivery that efficiently support growth and enable to accelerate innovation.

In this talk, you will understand how we have used System Thinking approach and lean thinking to achieve the above mentioned goals.

Identification of bottlenecks through visualization and value stream mapping has helped in working towards waste elimination there by creating smoother flow in the system.

Once the team is in a position to visualize the workflows they are enabled to focus on out-of-the-box thinking and work towards building innovative ideas to improve lead time of the end-to-end processes.

Sufficient collaboration opportunities between business and teams would help to deliver the value there by establishing the agile mindset.