What the Restaurant Business Taught Me About Agility
In my past life, I worked as a restaurant manager. As I moved into software development, I’ve come to realize that the restaurant industry is probably one of the most agile world we can imagine. With a 6 hour project and 2 hours long sprints, a small team manages to deliver to hundreds of customers while keeping each individual interests at heart. During this talk, I will show you what I’ve learned from my experience in restaurants and how you can apply them in your everyday life as a software development professional to deliver an amazing customer experience.
Outline/Structure of the Talk
In this session we will compare the main steps of a restaurant service and compare those to a software project. We will also highlight some easy tricks to help you deliver a great customer experience.
At the end of this session, the attendees will know a few tricks about customer service and how to apply them in their day to day job.
programmers, managers, directors, everyone