Have you been to a restaurant lately? How was your experience? Would you go back? In the software industry, just like in restaurants, customers will come back if they’ve been offered a great experience. You’ve all had good and bad customer service experiences and there are some parallels to make in your day-to-day life in software development. So how can you make sure you satisfy your customer every time so they come back to you each time they have a new project? In this talk, you will learn about 7 easy to apply strategies about software and how you can help your team be a catalyst in your sales cycle.


Outline/Structure of the Talk

In this talk, we do parallels between a restaurant experience and delivering software. The talk is roughly structured as follows:

  • Intro
  • It's not about you: customer service basics
  • Don’t blame the kitchen
  • Gauge your customers
  • Don't hide in the kitchen
  • Do a food check
  • Set expectations early on
  • Never say no
  • Offer a great dessert selection
  • Wrap up

Learning Outcome

During this talk, the attendees will learn the importance of delivering a great experience to their customers and why this would give them an advantage in the market.

Target Audience

Team Lead, Sales, PM

Prerequisites for Attendees


schedule Submitted 3 years ago

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