Service design and delivery process for sherpas - A practical approach to combining user-centred design, design thinking, lean and agile
The service design and delivery process is an iterative approach to build “services that are simpler, clearer and faster” using User-Centred Design and Design Thinking, Lean, and Agile while applying the DTA’s Digital Service Standard and its underpinning principles.
Sounds complex but it’s not. However, many teams seem to struggle with the idea of “how are we going to do this?”
This is a practitioner walkthrough on how to put all the pieces together, a practical approach based on experiences with teams delivering MVPs and service improvement projects, photos of real artefacts, and a few good stories so that you can start applying right away.
Outline/Structure of the Talk
- Background
- Why service design and delivery process?
- DSS and underpinning principles
- Key ingredients
- Overall approach
- How-to Discovery
- How-to Alpha
- How-to Beta
- Live
- Final thoughts
- Additional resources
Learning Outcome
- Understand the service design and delivery process
- A practical approach to go from problem through Discovery, Alpha and Beta to Live
- Understand the validated learnings and artefacts involved in the process
- How to start applying
Target Audience
Anyone interested in applying the service design and delivery process to build “services that are simpler, clearer and faster”, especially useful for delivery teams and their executives
Prerequisites for Attendees
Ideally some basic knowledge of DTA’s Digital Service Standard, user-centred design and design thinking, lean, and agile but I will try to make it easy to understand for everyone
Links
https://guides.service.gov.au/topics/service-design-delivery-process/
schedule Submitted 4 years ago
People who liked this proposal, also liked:
-
keyboard_arrow_downLaura Klobucar - Agile Change in a Federal Government Context
25 Mins
Case Study
Intermediate
How do we tackle the move towards Agile Delivery in a Federal Government environment that is so entrenched in waterfall ways of working? What are our opportunities to re-shape the thinking of leaders in this context?
-
Recent Activities
Call for Proposals CLOSED
Ended on Aug 30 '18 12:00 PM AEST
About the Proposals Submission Process
Submit your proposal for a talk, workshop, or other session for LAST Conference Canberra 2018, including as much detail as you can. Submissions will be reviewed for suitability by the LAST Conference Canberra 2018 Program Committee. Last year we had more than over 50 proposal submissions and this year we expect many more.
-
To get started. Please see this page for videos and audio from our recent information session in Melbourne on the LAST Conference theme for 2018...
-
Interpret the brief widely. Pitch us your ideas! Talks, hands-on sessions, workshops, games - Level Up!
-
Be as detailed as possible in your submission, as this will help you to refine your idea in your own mind, help the content Program Committee select your session, and enable people who are coming to LAST Conference Canberra 2018 to decide that they want to come and join in your session/s.
-
Don't forget, you can edit your session and adjust the idea in the coming weeks, so don't think that you've only got one chance. You can also submit multiple ideas and proposals.
Travel and Accommodation
As we are focused on the local community, we don’t expect people to travel (too far!) from interstate or overseas to participate, although you are welcome if you choose to come. As LAST Conference Canberra is an event with low registration prices, we need to keep our overheads low. Therefore, we generally do not reimburse travel and accommodation, or pay a fee to session leaders/speakers.
Don't delay and submit your proposal today! We can't wait to learn more about what you'd like to share!
Good luck!
Matthew Hodgson
