Effective Communication
Communication is a core skill. It is at the heart of all our interpersonal relationships with family, friends and work. It is something we instinctively learn from birth, and continue for the rest of out lives. Effective communication unlocks better relationships, and dramatically improves effectiveness, adaptability, innovation, competitiveness and profitability.
We are inherently bad at communication.
This talk explores the various ways in which we fail to communication effectively, including:
- Unconscious assumptions and cognitive biases
- Mismatches between individual and group goals (the Unilateral Control Model)
- Hiding information due preserve control or minimise losses
It's not all lost, though! There are a number of techniques and skills we can use to communicate more effectively, including the Mutual Learning Model and Non-Violent Communication (NVC).
At the end of this talk, you will understand the causes of ineffective communication, along with different models for better and more effective communication. The practice is up to you!
Outline/Structure of the Presentation
- Our cognitive biases and distortions
- Action Science and the Mutual Learning Model
- Non Violent Communication
- Practicing the Skills
Learning Outcome
At the end of this talk, you will understand the causes of ineffective communication, along with different models for better and more effective communication.
Target Audience
Anyone who needs to communicate with other people (pretty much everyone, hey?)
Prerequisites for Attendees
Attendees should be interested in interacting with other people, and learning on better ways to do that.
Links
This is a talk by Jeff Fredrick at DevOpsDays Amsterdam on the same topic: "Frustrated? It's probably your fault"
schedule Submitted 1 year ago
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