Using the Service Design Approach and Gamification to discover unique solutions

location_city Acton schedule Oct 16th 10:00 - 10:25 AM place Room 3 (50) people 8 Interested

Hear from Product Designer Ryan Whitmore on how you can use the service design approach and gamification to discover unique solutions to your own business problem.


Outline/Structure of the Talk

  1. Service Design key mindsets and principles
  2. Gamification assumptions and definition
  3. Game Design key principles and some theories
  4. Air Force app case study
  5. Leverage User Research in Game Design

Learning Outcome

Attendees will hear about the Service Design process, gamification principles, and where their overlap can add value to solving business problems.

Target Audience

User experience professionals

Prerequisites for Attendees

An understanding of:

  • research driven design (user insights)
  • how might we statements
  • the DTA approach
schedule Submitted 1 year ago